Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Key is not turning and seems to have zero power. Checked…

Customer Question
Key is not turning...

Key is not turning and seems to have zero power. Checked battery and it is reading good at 83%

Mechanic's Assistant: Does the battery look like it's leaking? And does it have a strong smell -- like sulfur?

No

Mechanic's Assistant: What is the model of your '83 Mercedes?

It is a 2013 Mercedes Sprinter Van 2500

Mechanic's Assistant: Are you fixing your Sprinter yourself? What have you tried so far?

I just thought battery was dead because nothing happened when I inserted the key. Only thing so far is getting the battery checked. However, key will not even turn in the slot

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Key will not turn and no lights or anything comes on. Nothing else

Submitted: 6 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 13 minutes by:
12/21/2017
Mercedes Mechanic: Wolfgang, Mercedes Technician replied 6 months ago
Wolfgang
Wolfgang, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,210
Experience: master tech benz ase cerified L1 and L2
Verified

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

being that this is a sprinter you may have 2 batteries and the main battery is in the floor near the drivers seat . the rubber flooring may need to be removed to get to the battery .

just want to make sure that you checked that battery.

please do let me know!!

Thanks

Wolfgang

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
It's a 2001 MBZ e320. Originally had SRS warning light.
It's a 2001 MBZ e320. Originally had SRS warning light. Could not start the car at all. I bought the card, have not had time to orient myself with features. I tried everything so I pressed the PANIC b… read more
Danny
Danny
Owner, lead mechanic
High School or GED
3,963 satisfied customers
My central locking has stopped working on my sprinter camper
My central locking has stopped working on my sprinter camper van. Neither key will unlock it electronically. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I have a new Sprinter Van just got it home 2 days ago, went
I have a new Sprinter Van just got it home 2 days ago, went to start it today and nothing works, Ignition will not turn on, door locks with remote won't work, seems to have no electricity. Hooked up a… read more
Robert R
Robert R
Auto Technician
Vocational, Technical or Trade Scho
879 satisfied customers
Do you know here I can find an error codes list? For a 2007
Do you know here I can find an error codes list? For a 2007 Sprinter Van, made by Mercedes? Freightliner … read more
nelson freitas
nelson freitas
Automotive Technician
Vocational, Technical or Trade School
121 satisfied customers
The key won't turn in the ignition to start the vehicle. The
The key won't turn in the ignition to start the vehicle … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I'm having a few issues Are you actually a person, avialble
I'm having a few issues Are you actually a person, avialble right now? … read more
Matt
Matt
Engineer
Bachelor's Degree
643 satisfied customers
2013 sprinter starts re 0, powertrain codes p16cf00, so just
2013 sprinter starts re 0 JA: Will the headlights turn on? Is the battery fully charged? Customer: powertrain codes p16cf00 JA: Are you fixing your Sprinter yourself? What have you tried so far? Custo… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
HAVE A 2013 2500 MERCEDES SPRINTER 3.0 DIESEL THE CUSTOMER
HAVE A 2013 2500 MERCEDES SPRINTER 3.0 DIESEL THE CUSTOMER SUPPLIED A NEW DEF MODULE AND FLOAT ASSY .. I INSTALLED AND NOW THE VAN WILL NOT TURN OVER.HAD A COMPUTER GUY COME BY SCANNED IT STILL SHOWS … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,426 satisfied customers
No power whatsoever on dash, no start on my SL55 AMG 2003. I
No power whatsoever on dash, no start on my SL55 AMG 2003 … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2013 sprinter. Def light came on at end of day. Filled it
2013 sprinter. Def light came on at end of day. Filled it the next day. Drove it . Parked it. Following morning wont start.. … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Sprinter: 2013 Sprinter van in very cold weather does not start
2013 Sprinter van in very cold weather does not start and does not crank. the Check engine light is on but no message on the dashboard (we have the buttons on the steering wheel.) the manual implies t… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I own a 2009 Mercedes/Freightliner Sprinter 2500 (diesel),
I own a 2009 Mercedes/Freightliner Sprinter 2500 (diesel), approx 32,000 miles. When keyed to "start" hear a "Click noise" and only cranks about 3rd thru 10th time key is actuated to crank. Battery ch… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2004 Dodge Sprinter 2500: oil changed..gas station..new engine
I bought a 2004 Dodge Sprinter 2500 on ebay. On the drive back to CA I had the oil changed in a Mom & Pop gas station. Result was a new engine installed by the Dodge dealer in Oklahoma City. When I go… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
!!!!! I have a 2008 Mercedes E-350. The electronic key is not working.
Help!!!!! I have a 2008 Mercedes E-350. The electronic key is not working. I know it's the key and not the car because not even the trunk or lock buttons working. I have to be somewhere in 30 minutes.… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2010 mercedes: sprinter..a driver class, the security system..flashers
We just got a 2010 mercedes sprinter. While having a driver class, the security system was somehow activated. Initially, the flashers came on and we could not turn the key. We desconnected the battery… read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
My 2006 mb sprinter 5 cyl diesel powers..trans..neutral
My 2006 MB sprinter 5 cyl diesel powers Winnebago View mini motorhome. After sitting for about a month, it now won't start. Auto trans is in park or neutral; handbrake is on; newish battery tests at 1… read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
Mercedes: starter motor..dashboard lights come..van..neutral)
Mercedes Sprinter, 1998 model, 2.9 diesel. Only had it a fortnight, previous owner says hasn't had this trouble but...on 2 or 3 occasions when trying to start it is 'dead' in that there is absolutely … read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
2003 CL: key fob..unlock..it it wont start, please help this
2003 CL 500 key fob takes 10 or 12 attempts before it will unlock the car, then when I put try to start it it wont start, please help this is driving me mad… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x