Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a 2012 ML 350. Lift gate doesn't open and close all…

Customer Question
I have a 2012...

I have a 2012 ML 350. Lift gate doesn't open and close all the way sometimes. It does always unlatch and pull all the way shut. Acts like weak cylinders.

Mechanic's Assistant: What is the model of your '12 Mercedes?

ML 350 4matic

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Yes , nothing yet

Submitted: 7 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 6 minutes by:
12/6/2017
Mercedes Mechanic: Gunvir Singh,
 replied 7 months ago
Gunvir Singh
Category: Mercedes
Satisfied Customers: 2,013
Experience: Master Tech at Kennesaw Auto Tech
Verified

Hello, let me review you reequest. Please stand by.

Ask Your Own Mercedes Question
Mercedes Mechanic: Gunvir Singh,
 replied 7 months ago

Sorry about the wait. Since the liftgate opens and lifts that means the actuator and motor is working fine. More than likely the problem is leaking or worn out liftgate holding struts.

Ask Your Own Mercedes Question
Mercedes Mechanic: Gunvir Singh,
 replied 7 months ago

Do you have any other questions?

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 7 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,102
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified
Hello you need to replace both lift struts. The lift strut on the passenger side is actually the actuator to raise and lower the hatch and the left side is a support. They were both updated since the originial ones were problematic so you need to replace them in pairs. Hope this information helps I have taken my time to answer your question the best i could and i will continue to help if you need follow up information , all i ask is that you PLEASE take a second to rate my service so i may recieve my credit for assisting you. Thank you.
Ask Your Own Mercedes Question
Mercedes Mechanic: nelson freitas,
 replied 7 months ago
nelson freitas
Category: Mercedes
Satisfied Customers: 121
Experience: AutomotiveTechnician at brantford toyota
Verified

Hello,

Do you still require assistance with your lift gate?

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask nelson freitas Your Own Question
nelson freitas
nelson freitas
nelson freitas
Category: Mercedes
Satisfied Customers: 121
121 Satisfied Customers
Experience: AutomotiveTechnician at brantford toyota

nelson freitas is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,102 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
ML 350 trunk wont open or close, can here the motor going,
ML 350 trunk wont open or close, can here the motor going, but the door is not moving. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
Mercedes mlThe 3rd brake light doesn't work nor does my rear
Mercedes ml(###) ###-####The 3rd brake light doesn't work nor does my rear hatch lock down and at the same time there's a drain on my battery because the interior lights stay on. I pull the fuse when … read more
Danny
Danny
Owner, lead mechanic
High School or GED
4,514 satisfied customers
Bought a 2008 clk 350 ..tried letting top down..only hear it
Bought a 2008 clk 350 ..tried letting top down..only hear it unlock but nothing happens no window or anything.. if I press close it makes a sound like something is shutting… read more
Danny
Danny
Owner, lead mechanic
High School or GED
4,514 satisfied customers
The rear hatch on my 2008 Mercedes ml320 unlocks but won't
The rear hatch on my 2008 Mercedes ml320 cid unlocks but won't lift some times … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
I just read the blog on the tailgate, mine opens and closes
I just read the blog on the tailgate, mine opens and closes good, but it doesn't open all the way up. … read more
Clifton B.
Clifton B.
nissan master auto tech
Associate Degree
4,284 satisfied customers
The tailgate is open but the latch is in the closed position
the tailgate is open but the latch is in the closed position so i cannot close the tailgate … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
I opened my door and there was an alarm going off inside my
I opened my door and there was an alarm going off inside my car, a buzzing noise. I couldn't start the car there were no lights, no crank noise nothing. It's a 2008 Mercedes ml 350 4matic… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
I have a 2012 ML 350 the keys wont lock the car or open the
I have a 2012 ML 350 the keys wont lock the car or open the hatch. I tried changing the batteries and it still will not work … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
2,930 satisfied customers
I have a 2007 ML320 CDI. The power lift gate has stopped
I have a 2007 ML320 CDI. The power lift gate has stopped working. The latch works fine, so I can manually raise and lower the lift gate and the it locks automatically and closes the last 1/2 inch. Whe… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
The rear lift gate. It will open remotely from the key,
The rear lift gate. It will open remotely from the key, handle pull and inside. However, it will not close from the actual buttons on the lift gate. Also, a few times, the actual lock will not engage … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
350 clk: I have a 2007 350 clk convertible --- when I try to
I have a 2007 350 clk convertible --- when I try to open the top it tells me the trunk partition needs closing -- I always make sure nothing's in the trunk and pull the partition towards me -- it will… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
GL 450: The back liftgate on my 2009 450 is not lifting or
The back liftgate on my 2009 450 is not lifting or closing on its own. I hear the motor run... it will latch and unlatch but the hydrolics don't seem to work… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
This is the 3rd latch put in this 2014 ML 350. Worked
This is the 3rd latch put in this 2014 ML 350. Worked for a month and now has stopped again… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,102 satisfied customers
Ml350: The lift gate on my 2014 ml 350 Bluetec will not open
The lift gate on my 2014 ml 350 Bluetec will not open with remote key, the door switch or switch on the tailgate. The only way to ope is emergency open slot using the key. It will open with manual key… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2007 ML350 Tail gate unlatches and powers up the way it
2007 ML350 Tail gate unlatches and powers up the way it suppose to but will not power down when the button is pushed. If you push the tail gate down manually it will latch properly ( electronically) I… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
The bonnet of an A Class (V reg) when the bonnet release pull is
How do you open the bonnet of an A Class (V reg) when the bonnet release pull isn't working?… read more
Mike
Mike
Proprieter / Diagnostic Technician
High School or GED
19,352 satisfied customers
Mercedes-Benz ML350 Mercedes ML 350 the back hatch will shut
Mercedes ML 350 the back hatch will shut manually, but the automatic close shuts and then pops back open. What could be the problem?… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
2003 ml350: Hey there - the back window..s55..popped..car wash
Hey there - the back window of my mercedes SUV (2003 ML 350 class JZ) popped open and I can't get it back closed again - can't find how-to instructions in manual -- HELP!! Need to go to the car wash!!… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x