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I have an e400 Mercedes and the rear camera stopped working…

Customer Question
I have an e400...

I have an e400 Mercedes and the rear camera stopped working when I put car in reverse

Mechanic's Assistant: What year is your E400?

2016

Mechanic's Assistant: Are you fixing your E400 yourself? What have you tried so far?

Not sure what you mean "fixing"? Whenever I put the car in reverse the camera always worked but it recently stopped. It just stays on the radio display

Mechanic's Assistant: Have you checked the fuse?

No, where would I find that?

Submitted: 7 months ago.Category: Mercedes
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Answered in 23 minutes by:
12/4/2017
Mercedes Mechanic: Gabriel Grey, Auto Service Technician replied 7 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 448
Experience: Master Service Technician
Verified

G​ood morning, I hope you are doing great. My name is***** would be happy to assist you with this.

​Do you have a multimeter that we can use to do a few voltage tests? We need to test for a power/ground signal at the camera to make sure it is powering up. The common cause of this problem is a failed camera assembly, but if we can test the circuits that will help eliminate other possibilities

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Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 448
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