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I have a C300 4matic Sport. When I turn the fob nothing

I have a C300...

I have a C300 4matic Sport. When I turn the fob nothing happens at all. Everything else seems to work, that is the electronics. I put a new battery in. The ols one was reading 11.9 volts.

Mechanic's Assistant: Have you checked the fob's battery?

I replaced the fob battery before the car battery. It was dead or low. The test light wasn't coming on.

Mechanic's Assistant: What year is your C300 4matic?

Oops, it's a 2010.

Mechanic's Assistant: Are you fixing your C300 4matic yourself? What have you tried so far?

I changed the battery, checked the electronic ignition fuses. Banged underneath the steering column as I read somewhere the ESL may be stuck.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No that's about it.

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Answered in 44 minutes by:
11/30/2017
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,280
Experience: Bosch Certified Master Tech. Over 35 years experience.
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Hi, my name is***** the warning lights in the dash all turn on when you turn the key on? Is the steering column locked or unlocked at the moment?

Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,280
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified
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Customer reply replied 8 months ago
All the electronics seem to operate. Unsure of what locked/ unlocked means?
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