Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My 2016 C300 gives the device unavailable message for Sirius…

Customer Question
My 2016 C300 gives...

My 2016 C300 gives the device unavailable message for Sirius and I am also not getting the traffic part on my Nav.

Mechanic's Assistant: Are you fixing your C300 yourself? What have you tried so far?

I just dropped it off at the deal for repair and I was curious about the problem.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Is it typically something I did or a faulty device?

Submitted: 7 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 49 minutes by:
11/27/2017
Mercedes Mechanic: Wolfgang, Mercedes Technician replied 7 months ago
Wolfgang
Wolfgang, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,212
Experience: master tech benz ase cerified L1 and L2
Verified

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

i do need the vin # to get the factory information to assist!!

Thanks

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
My SAT Radio comes up with Device unavalible. I use the
No. I use the reset function on the car menu and lost Data … read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
A few weeks ago I started getting a message "device
a few weeks ago I started getting a message "device unavailable" for radio, sat, nav and tele. Radio plays last hd fm station only. Cannot change stations. Dealer said sirius released an update that c… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2015 c300 4matic displays "device unavailable" on the
2015 c300 4matic displays "device unavailable" on the screen. Has radio sound and touchpad works … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
How are you. My Mercedes radio say device unavailable. I
Hi JA: Hello. How can I help? Customer: How are you JA: I'm good, thanks. How can I help? Customer: Yes my Mercedes radio say device unavailable JA: Is this an aftermarket stereo, or did it come with … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
GL 320: I have a 2008 320GL and after replacing the car battery
I have a 2008 320GL and after replacing the car battery I can no longer connect to Sirius XM. Whats up with this?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2010 Mercedes ML350 Bluetec Command System:Working fine,
2010 Mercedes ML350 Bluetec Command System: Working fine, drove to appointment with ipod hooked up and playing through system. On returning to car and starting up, Messages displaying on system were: … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
C300 Luxury: When filling my 2008 C300 with gas, the pump keeps
When filling my 2008 C300 with gas, the pump keeps shutting off and I cannot use automatic feature for filling the tank. When I do it manually, it still shuts off every few seconds and takes usually 1… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
Hi Marty, One more thing that has me stumped with my 2007
Hi Marty, One more thing that has me stumped with my 2007 SL550 that I don't think I have missed in the manuel. As you know this car has a cd changer behing the drivers seat. Everything in the COMAND … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
ML350: My radio says device unavailable and no sound. I took
My radio says device unavailable and no sound. I took it to the dealer and I got the radio replaced. However he says i need a sirrus receiver for sound. Is this true. It is a 2009 ML 350. Do i need so… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
S500: Yesterday while starting off my 2006 M.B. S500 4-matic
Yesterday while starting off my 2006 M.B. S500 4-matic from a red light, I seemed to have to give more gas to see any forward movement. And moments later, I noticed on the dashboard a message that (by… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
C300: My C300 with 53K miles is just outside of the warranty
My C300 with 53K miles is just outside of the warranty period. I've searched this and other sites but can't find an answer, so will throw this out to the experts for help... My stock radio has Sirius … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
My 2008 C300's Sirius radio stopped working and displays a
Hi, my 2008 C300's Sirius radio stopped working and displays a 1-800 number to call Sirius. After troubleshooting over the phone with Sirius numerous times and sending refresh signals, I was told to t… read more
Phenex2008
Phenex2008
43 satisfied customers
Mercedes-Benz C300 Sport: The display in my 2008 C300 says:
The display in my 2008 C300 says: "ESP currently unavailable - see Operator's Manual". I pressed the "ESP Off" button, but the display did not change. What do I need to do to turn ESP back on ?… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2007 MERCEDES BENZ E350: DISPLAY says NAVIGATION device UNAVAILABLE.
I HAVE A 2007 MERCEDES BENZ E350. MY NAVIGATION SYSTEM IS NOT WORKING. THE DISPLAY SAYS "NAVIGATION DEVICE UNAVAILABLE". MY SIRIUS RADIO WAS TURNED OFF WHEN MY SUBSCRIPTION EXPIRED, AT ALMOST THE SAME… read more
Auto Psychic
Auto Psychic
owner
Bachelor's Degree
1,364 satisfied customers
2007 mb sl55 and is has a satellite radio installed..sirius
I just purchased a 2007 mb sl55 and is has a satellite radio installed. I called and turn the Sirius subscription on, but it did not come through in the car. Any thougnts?… read more
Eurospecialist
Eurospecialist
Master Technician
High School or GED
66 satisfied customers
I am thinking about buying a used 2011 C300..satellite radio..XM radio
I am thinking about buying a used 2011 C300. It does not have XM satellite radio. Can the car sound system be changed out for one that does have the XM radio? If so, about what would it cost?… read more
Dr.Automotive
Dr.Automotive
Associate Degree
62 satisfied customers
2009 ML350: My guess would be the radio blew a fuse but I thought this
I have a 2009 ML350 and the radio is just giving me the message "device unavailable" everything else is working, GPS, etc. When I insert a cd it is running and tracking but no sound is coming out. My … read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2004 S430: I left my lights on and drained my battery..jump started
I have a 2004 S430 I left my lights on and drained my battery. I had it jump started but now the navagation says "navagation device unavailable" Do you have a suggestion?… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x