Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Marty I am working on a 2004 Mercedes E500 4Matic. When I…

Customer Question
Marty I am working on...
Marty I am working on a 2004 Mercedes E500 4Matic. When I bought it the drivers side was siting low. I replaced the front air shock,the air pump,and the pump relay. The lights on the interior pump button light up but the compressor does not come on. What are your suggestions. Thanks. Mike
Submitted: 8 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 57 minutes by:
11/26/2017
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,279
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified

Hi Mike, do you have a scan tool that can read and erase fault codes in the Airmatic system?

Ask Your Own Mercedes Question
Customer reply replied 8 months ago
5100
5200
5210
5230
5310
5500
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago

Have you tried erasing the codes? What happens when you do?

Ask Your Own Mercedes Question
Customer reply replied 8 months ago
All codes won't erase and nothing else changes. Pump doesn't get power.
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago
If you remove the relay and place a jumper from terminal 30 to terminal 87 in the relay slots does the compressor run?
Ask Your Own Mercedes Question
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago
It’s best to use a fused jumper lead.
Ask Your Own Mercedes Question
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago

5200 and 5210 are for the dampening valves in the left front strut. 5230 is for the right front strut. Make sure that you have the strut harness fully plugged in. It's easy to not get it plugged in properly. Inspect the connectors.

Ask Your Own Mercedes Question
Customer reply replied 8 months ago
All I can see on the relay are the numbers 1,2,3,and 5 it is difficult to see any numbers where it plugs in.
Customer reply replied 8 months ago
All connectors are tight
Customer reply replied 8 months ago
The pump does come on when the terminals are jumped
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago

Hey Mike, sorry for the wait I got backed up at work. You should be able to erase all of those codes if everything is ok. Are you sure your scanner is capable of erasing fault codes in the Airmatic system? If the codes come right back I'd have to assume that the wire harness to the struts is bad or the strut itself is bad.

Ask Your Own Mercedes Question
Customer reply replied 8 months ago
Marty I erase the codes and the compressor comes on for maybe 2 seconds and then shuts off. I do have a leak right where the air line goes into the compressor (the compresion eing is missing) I will put a new one on and try again. Would that air leak cause a shut down of the motor? or what are your thoughts. The codes then reappear.
Customer reply replied 8 months ago
The codes that come back are 5310,5360,5500,5501
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago

I'll check the codes in the morning. Are those the codes you got after you repaired the leak at the pump?

Ask Your Own Mercedes Question
Customer reply replied 8 months ago
I didn't repair the leak yet. These reappear after a short time after being erased. The pump does try after erasing codes and every now and then to start but only for a few seconds.Thanks for your help. Mike
Mercedes Mechanic: Marty, Mercedes Technician replied 8 months ago

Hi Mike, fix your leak and try erasing the codes again. You have 2 fault codes for critical level at the front and rear and two codes indicating a bad valve in the left front strut. If you fix your leaks your compressor may run and raise the car. Let me know what happens.

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

55,279 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
I bought a 2005 Mercedes E500 4Matic and the drivers side
I bought a 2005 Mercedes E500 4Matic and the drivers side suspension is almost on the ground. The passenger side holds air well and stays level. The compressor sometimes comes on and sometimes does no… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Message car to low stop driving, 2003 e500, my car I just
my car I just bought been a mechanic foe 50yrs have done nothing but start the car … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Please please tell me & show me where is the exact location
Michael please please tell me & show me where is the exact location of Airmatic Relay in fuse box for 2004 MB E500 4matic.… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
I have an '04 E500 4matic that has been squatting in the
I have an '04 E500 4matic that has been squatting in the rear after not driving for a day or so and just today has now gotten the "Visit Workshop" signal with the up arrow and the car is in the low ri… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
O : Sometimes things that you think will be really
Sometimes things that you think will be really complicated end up being easy to fix with Mercedes. The Mercedes Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
Marty, I just bought a 2003 E500, the airmatic suspension
Hi Marty, I just bought a 2003 E500, the airmatic suspension buttons worked a couple days ago. I pushed the button to lower the car, buttons illuminated, and the back of the car lowered. Now all of a … read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
Ihave a 2000 mercedes and Icant get power to the air pump
Ihave a 2000 mercedes benz and Icant get power to the air pump motor I check the fuses and they are ok but I DONT have power on the air compressor fuse. Ithink the air compressor went bad something ha… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
e 500: 2005 E500 air ride will only go down will not raise
2005 E500 air ride will only go down will not raise vehicle, tried airing shocks manually and could not raise car. I believe there are solenoids in the factory shocks that are not opening to let air i… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
E500: Hi Marty: Your diagnosis was right on! The purge valve
Hi Marty: Your diagnosis was right on! The purge valve was the problem. I have another issue on my 2004 E500...I have the AirMatic shock system and the Left rear shock has been dropping when in the au… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
2004, E500 Mercedes Base model not 4matic E500: Hello, I have
Hello, I have a 2004 E500 Mercedes Benz I recently took it to the Mercedes dealership to find out why my rear suspension wouldn't rise and red light indicator come on saying stop car to low also anoth… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
E500: Hey Mike: I have a 2004 E500 w/out 4matic. I just purchased
Hey Mike: I have a 2004 E500 w/out 4matic. I just purchased it a week ago. all was good until yesterday. front right on ground. started car and heard obvious leak on frt. right. now I can't get compre… read more
Euro Specialist
Euro Specialist
Owner/Technician
Vocational, Technical or Trade Scho
661 satisfied customers
I AM GETTING A P2000 AND P2010 CODE IN MY GEAR SELECT SYSTEM
I AM GETTING A P2000 AND P2010 CODE IN MY GEAR SELECT SYSTEM ON A 2004 MERCEDES E500 4MATIC. THE CAR WILL NOT COME OUT OF GEAR… read more
Billy
Billy
Bachelor\u0027s degree
38 satisfied customers
e500 4matic: air suspension..75,000 km on the car..shocks..low mileage
2004 MB e500 4matic wagon. Are there any recalls to correct problems with the air suspension system. I only have 75,000 km on the car and the dealer want $6,000 to replace the shocks, bellows and comp… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
2004 E500 4matic: connectors..compressor..the control module..pin
I need help getting the airride to work on a 2004 E500 4matic. We have replaced the connectors and air lines at the compressor (the compressor was stolen and the harnesses cut). I have traced the wire… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
MERCEDES BENZ E500: THAT MY REAR DRIVER..MY FRONT..FRONT DRIVER SIDE
I HAVE A MERCEDES BENZ E500 2004 STATION WAGON 4-MATIC. I SAW THAT MY REAR DRIVER'S SIDE TIRE WAS LOW (PICKED UP A NAIL) AND MY FRONT DRIVER SIDE WAS LOW BUT TIRE WAS FINE. THE RED SIGN CAME ON TO SAY… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,092 satisfied customers
2004 e500: dealership..blown..shock and compressor blew
my 2004 e500 wagon 4matic just showed an error msg: car low - stop. drove to dealership which said that both front side strut are blown and need replacement for $4000. one year prior i had an issue wi… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
mercedes benz E500: rear suspension..too low..relay..compressor
I have a mercedes benz E500 4 matic wagon 2004. The rear suspension has dropped the car tells me it is too low to drive.I would like to know which fuse it might be or relay or compressor repair needed… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
2003 E500: owners manual..air conditioning..push..no air comes on
hi, i recently bought a used 2003 E500 and it did not come with an owners manual. i know this seems like a dumb question, but how do you turn on the air conditioning? there is a button that says air/o… read more
Marty
Marty
Mercedes Technician
55,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x