Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just bought pre-owned ML350, 2011. My headrest is in the…

Customer Question
I just bought pre-owned...

I just bought pre-owned ML350, 2011. My headrest is in the full up position. I have dummy buttons on the door. How do I lower the headrest to a safe position?

Mechanic's Assistant: Okay, I'll connect you to the mechanic to go over that information regarding your Mercedes-Benz ML350. Before I do, is there anything else you want him to know?

I think that's it for now. Thanks!

Submitted: 8 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Customer reply replied 8 months ago
I found it.
Thanks anyway. : )
Happy Thanksgiving!
Answered in 54 minutes by:
11/21/2017
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 8 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,094
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 8 months ago

so sorry for the delay, assuming you found that pressing the backrest button down or the headrest button down lowered it?

Lou

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,094
6,094 Satisfied Customers
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Lou P. master tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,094 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
Installed new rear right door lock on a 2003 ML350, when you
Installed new rear right door lock on a 2003 ML350, when you unlock door with remote door pops open a little and out side door will not open door … read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
Rear headrest stuck up 03clk320 soft top. Top cannot go
Rear headrest stuck up 03clk320 soft top JA: What is the model/year of your Mercedes? Customer: Top cannot go down JA: What year is your Mercedes? Customer: 03 clk 320 JA: Are you fixing your vehicle … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I just bought a 2015 e400 cabriolet, and cannot figure out
I just bought a 2015 e400 cabriolet, and cannot figure out how to lower the rear headrests. The owners manual shows a button on the center console for that, but my car does not have that button. Any i… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
GL350 Bluetec: I need to remove the rear headrest from my 2015
I need to remove the rear headrest from my 2015 GL350 so that I can install a baby seat. How do I do it?… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
Mercedes-Benz E350: I have a 2009 E350 that had the front drivers
I have a 2009 E350 that had the front driver's side seat belt replaced at an independent. After replacing the seat belt, A message came on the instrument cluster that "pre-safe is unavailable, consult… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
clk: i am looking at buying a 1999 CLK 230 convertible. the
i am looking at buying a 1999 CLK 230 convertible. the top does not work and there is no power to the passenger door switches or outside mirror. I am wondering if the top would be dead because the pas… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2003 clk320: SOFT TOP..rear headrests/rollbar extended
2003 clk320 SOFT TOP; rear headrests/rollbar extended and now top will not work. I took it to local mecr. shop(not dealer) today. they said they tried everything they knew to resolve/reset. now they w… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2009 ml350: 4matic..a light over the rear passenger door not turning
I have a 2009 ml350 4matic. There is a light over the rear passenger door not turning off. How can i make it go off? I tried pushing the switch, tapping on it, turning off switch at front consul to no… read more
Auto Psychic
Auto Psychic
owner
Bachelor\u0027s Degree
76 satisfied customers
Mercedes-Benz: bought used..thinking of changing to 87 or 91.
Hi XXXXX is a 2004 ML350, bought used, in April 2007 I always buy premium (93) fuel. I was thinking of changing to 87 or 91. Will this cause any damage?… read more
Auto Psychic
Auto Psychic
owner
Bachelor\u0027s Degree
76 satisfied customers
2011 E350: with split-folding seats..center top tether latch
How do I raise the center rear headrest in a 2011 E350 with split-folding seats? The center top tether latch for a child seat is not accessible with the center headrest in place.… read more
Don - Mo Lurch
Don - Mo Lurch
Owner
Vocational, Technical or Trade Scho
10,555 satisfied customers
Mercedes-Benz clk 500 convertable I have a clk 500 convertable.
I have a clk 500 convertable. I hit a big bump and the rear seat head rests deployed upwards. How do I push them back down into the normal position. I cant find the secret release button… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2004 Mercedes - benz clk320: drivers seat..steering wheel..windshield
I have a 2004 Mercedes-Benz CLK 320 two-door hardtop. The drivers seat backrest is all the way forward toward the steering wheel and none of the door mounted seat controls work. The headrest is fully … read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
Need to lower driver headrest in 2006 c230 - how do i do that?
need to lower driver headrest in 2006 c230 - how do i do that? cannot locate any release button… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
1994 e320: Cab..the curb, Now the rear headrests are up and the top
I have a 1994 e320 Cab the headrest went up in the back when I came off of the curb, Now the rear headrests are up and the top will not move up or down and the button to lower the rear headrests will … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2000 CLK320: Cabriolet..the rear headrest (roll bar)..way down..noises
Hello All, I have a 2000 CLK320 Cabriolet and last weekend when I tried to close the top, it didn't work! I did some research online and found people mentioning the rear headrest (roll bar) need to be… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,094 satisfied customers
How do i get ride of the pre-safe unavailable issue with
How do i get rid of the "pre-safe unavailable" issue with my 2006 s430? The servicce center has already updated the software and reset the codes with the help of Mercedes, but i still get the message … read more
nelson garcia
nelson garcia
auto mechanic
Vocational, Technical or Trade Scho
270 satisfied customers
NOT WORKING BUT IT IS MAKING A NOISE UNDER BACK SEAT WHERE CONTROL
MY BUTTON TO LOCK ALL DOORS IS NOT WORKING BUT IT IS MAKING A NOISE UNDER BACK SEAT WHERE CONTROL FOR DOORS IS… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
S500: bought used..warranty..rises..start driving off
Just bought used S500 from dealer - so have certified warranty. Only problem is that passenger headrest sometimes rises fully on its own. Happens only when passenger gets in - sometimes immediately, s… read more
ttiger79
ttiger79
Auto Mechanic
High School or GED
880 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x