Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The sprinter van will not start and there is a code that…

Customer Question
The sprinter van will...

The sprinter van will not start and there is a code that says:

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

STARTS RE 0

Mechanic's Assistant: What year is your Sprinter?

2011

Mechanic's Assistant: Are you fixing your Sprinter yourself? What have you tried so far?

One of our drivers is on the "side of the road". So before i break down and have it towed to a Mercedes dealership, I was hoping to try a few things our self. We made sure there was plenty of DEF in the reservoir. The code on the screen is still there and it will not even allow it to start the code is "STARTS RE 0"

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That is all I know

Submitted: 8 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 23 minutes by:
11/9/2017
Mercedes Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 448
Experience: Master Service Technician
Verified

Good afternoon, I hope you are doing well. My name is ***** ***** I would be happy to assist you with this.

The code you are displaying is showing that the DEF system is empty and unsafe to run. Do you know if the van was ran out of DEF at all before this issue started? Usually if the system runs low it will allow you to drive it after being filled, but if we are at the point of the code being active then it is going to have to be manually reset.

As long as the DEF tank is full then we have a module/wiring issue with the level sensor. If that is the case then we will need to have a Mercedes compatible scan tool hook up to the system and perform a re calibration procedure, if after being calibrated it still does not work then chances are the level sensor has failed, the tank would have to be removed to test this.

Let me know if you have any questions about that :)

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gabriel Grey Your Own Question
Gabriel Grey
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 448
448 Satisfied Customers
Experience: Master Service Technician

Gabriel Grey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
Thank you 2014 Mercedes Sprinter I have a countdown on
Thank you 2014 Mercedes Sprinter I have a countdown on starts with check engine and DEF light despite being full on DEF … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Sprinter van def fluid indicator says that it is empty but
Sprinter van def fluid indicator says that it is empty but it's full. Start countdown is now at 2 starts left. … read more
Christopher Jirak
Christopher Jirak
Automotive Diesel Technology
19 satisfied customers
I have a sprinter 2500 yr 2011. Some how got a hold of some
hello, I have a sprinter 2500 yr 2011. Some how got a hold of some bad def. Put about 2 gals of the crap in, and got a check def system code P2bad, and P2ba9. Within 20 miles of filling def. Shortly t… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
We had the CEL go on, with error P20EE - SRC NOx Catalyst
Hi! We had the CEL go on, with error P20EE - SRC NOx Catalyst efficiency below threshold bank 1 … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I have a 2014 Mercedes sprinter. The DEF light came on and I
I have a 2014 Mercedes sprinter. The DEF light came on and I ran for awhile but not too very long. Running fine. Came home. Added DEF. Next morning went to work and would not go over 4 mph and DEF lig… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2015 Mercedes 3500 6 cyl displays starts idle add def also
2015 Mercedes 3500 6 cyl displays starts idle add def also added def with 10 starts left 4 gal completely full went down to 1 restart then starts idle help… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I have a Mercedes Sprinter van and my warehouse worker
I have a Mercedes Sprinter van and my warehouse worker driver used up all of the starts without putting in the DEF fluid to bring the starts back to 16, How can we get the starts back , we have alread… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I did not fill the def before the 16 starts now even after
I did not fill the def before the 16 starts now even after filling the def it won't start. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2013 sprinter. Def light came on at end of day. Filled it
2013 sprinter. Def light came on at end of day. Filled it the next day. Drove it . Parked it. Following morning wont start.. … read more
sprinkles08
sprinkles08
Technician
High School or GED
17,756 satisfied customers
Def light came on and then the check engine light..Def light
Def light came on and then the check engine light..Def light went out when I restarted but came back on shortly. I filled the def and it only took about 1 gallon.Def light is now off but check engine … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Cant get sprinter to start. def light --- 0 starts left.
cant get sprinter to start. def light --- 0 starts left. cant get it to reset … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
ITS A PIECE OF JUNK i HAVE A FULL DEF tank and it still
iTS A PIECE OF JUNK i HAVE A FULL DEF tank and it still shows 0 starts left an does nothing. Is there any way to get it started? … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Blue-def run out on my 2013 sprinter......I refill it but
Hi blue-def run out on my 2013 sprinter......I refill it but still won't start.... Any idea?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Sprinter: My van's DEF fluid got low and it now says START
My van's DEF fluid got low and it now says START RE 9....If I fill up the reservoir will this get reset?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
My Mercedes sprinter def countdown went to 0 even after I
My Mercedes sprinter def countdown went to 0 even after I filled it. Is there a way to reset the code to get it running … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Sprinter 2013 Van. DEF light came on and the driver let the
Sprinter 2013 Van. DEF light came on and the driver let the starts run to 0. Obviously it won't start. If we fill the DEF tank will it allow the engine to start or do we need to take it/ tow it to a m… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2013 3500 Sprinter Restart Counter at 0 and stuck 100+ miles
2013 3500 Sprinter Restart Counter at 0 and stuck 100+ miles from Mercedes in Grapevine Texas. Any suggestions on how to start engine?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Working on 2011 sprinter wdzpe7cc2b5566813. is a no crank
working on 2011 sprinter wdzpe7cc2b5566813 . is a no crank .start re 0 on dash. codes are 15b700 adblue level low (def Fluid). and 16cf00 can signal . had 2nd code erased so checked level sensor wires… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x