Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The sprinter van will not start and there is a code that…

Customer Question
The sprinter van will...

The sprinter van will not start and there is a code that says:

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

STARTS RE 0

Mechanic's Assistant: What year is your Sprinter?

2011

Mechanic's Assistant: Are you fixing your Sprinter yourself? What have you tried so far?

One of our drivers is on the "side of the road". So before i break down and have it towed to a Mercedes dealership, I was hoping to try a few things our self. We made sure there was plenty of DEF in the reservoir. The code on the screen is still there and it will not even allow it to start the code is "STARTS RE 0"

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That is all I know

Submitted: 5 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 23 minutes by:
11/9/2017
Mercedes Mechanic: Gabriel Grey, Auto Service Technician replied 5 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 437
Experience: Master Service Technician
Verified

Good afternoon, I hope you are doing well. My name is ***** ***** I would be happy to assist you with this.

The code you are displaying is showing that the DEF system is empty and unsafe to run. Do you know if the van was ran out of DEF at all before this issue started? Usually if the system runs low it will allow you to drive it after being filled, but if we are at the point of the code being active then it is going to have to be manually reset.

As long as the DEF tank is full then we have a module/wiring issue with the level sensor. If that is the case then we will need to have a Mercedes compatible scan tool hook up to the system and perform a re calibration procedure, if after being calibrated it still does not work then chances are the level sensor has failed, the tank would have to be removed to test this.

Let me know if you have any questions about that :)

Ask Your Own Mercedes Question
Was this answer helpful?
Ask Gabriel Grey Your Own Question
Gabriel Grey
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Mercedes
Satisfied Customers: 437
437 Satisfied Customers
Experience: Master Service Technician

Gabriel Grey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,009 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

3,771 satisfied customers

15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,131 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

602 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
May Navion 2011 Sprinter has 6 Cylinder Mercedes Diesel
May Navion 2011 Sprinter has 6 Cylinder Mercedes Diesel reading with my Autel Fault 14 and 11 seems related to Glow Plug #3. Where do I find this on the motor to replace? … read more
Matt
Matt
Engineer
Bachelor's Degree
602 satisfied customers
I have a Mercedes sprinter van. the check engine light comes
I have a Mercedes sprinter van. the check engine light comes on and gives a code of P242 F. what does this code mean and how do I keep it from coming on … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
My tail lights on my 2015 Sprinter don't work. All other
My tail lights on my 2015 Sprinter don't work. All other lights do. What is wrong? … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
Have 2012 sprinter freightliner keeps blowing fuse 16
have 2012 sprinter freightliner keeps blowing fuse 16 disconnected cdi small plug dose not blown fuse wiring diagram stink … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
2005 sprinter no start after nephue replaced 2 injector
2005 sprinter no start after nephue replaced 2 injector seals no power to injectors immobilizer ? battery died … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I have a Mercedes Benz Sprinter and when I start the engine
Good morning I have a Mercedes Benz Sprinter and when I start the engine I receive a code 9 D in my instrument cluster. In left top corner a wrench symbol. Cannot find the explanation to this code in … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I have a 2014 freightliner sprinter 2500 with a mbe 3.0
I have a 2014 freightliner sprinter 2500 with a mbe 3.0 bluetec engine I have codes P2004 and P2005 along with reductant consumption to high … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I have a 2014 sprinter and when under warranty almost
I have a 2014 sprinter and when under warranty almost everything the DEF system consists of has been replaced. Now I have the same DEF/10 start issue even though the def is full.… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
04 Dodge Sprinter was driving fine stopped for fuel pulled
Second opinion] 04 Dodge Sprinter was driving fine stopped for fuel pulled away felt like trans went into neutral . waited a while cooled down drove it 30 miles back home same problem . my mechanic to… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
My Sprinter 3500 parking brake does not disengage. My brakes
I was on the road the last time it happened and the mechanic reached underneath and jiggled the cable and released the brake. I no longer use it. … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
473 satisfied customers
Fault with quantity control valve. 117074 no leaks. Sprinter
Im a mechanic for a hgv garage changed the quantity control valve but still same fault … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
My central locking has stopped working on my sprinter camper
My central locking has stopped working on my sprinter camper van. Neither key will unlock it electronically. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
Sprinter van def fluid indicator says that it is empty but
Sprinter van def fluid indicator says that it is empty but it's full. Start countdown is now at 2 starts left. … read more
Christopher Jirak
Christopher Jirak
Automotive Diesel Technology
18 satisfied customers
2005 FRIEGHTLINER Sprinter not shifting to 2nd gear.
2005 FRIEGHTLINER Sprinter not shifting to 2nd gear. … read more
Wolfgang
Wolfgang
6 satisfied customers
I have a 1016 sprinter RV and the chassis battery has
second opinion] I have a 1016 sprinter RV and the chassis battery has already been replaced once. The new battery isn't staying charged either while I park for 2-3 weeks at RV locations. Can I use a b… read more
Wolfgang
Wolfgang
6 satisfied customers
I have a 1016 sprinter RV and the chassis battery has
I have a 1016 sprinter RV and the chassis battery has already been replaced once. The new battery isn't staying charged either while I park for 2-3 weeks at RV locations. Can I use a battery charger/m… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I have a 2010 Mercedes sprinter wdzpe7cc3a5465214. rear
Hello, my name is***** have a 2010 Mercedes sprinter wdzpe7cc3a5465214 . rear drivers tail light does not work. I was adding a trailer plug and i think I short circuited the wire momentarily and now t… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
The sprinter van will not start and there is a code that
The sprinter van will not start and there is a code that says: … read more
Gabriel Grey
Gabriel Grey
Auto Service Technician
437 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x