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Rear windows not going up on my 2002 SLK32. The trunk will…

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Rear windows not going up...
Rear windows not going up on my 2002 SLK32. The trunk will open and the top will go up but the rear windows will not go up.
Submitted: 11 months ago.Category: Mercedes
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Answered in 5 minutes by:
9/22/2017
Mercedes Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Mercedes
Satisfied Customers: 5,795
Experience: Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic vehicles
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Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Mercedes Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

Hey how are you

how this happened suddenly ?

did the battery die on it ?

where u having prior issues ?

does the top open and closes ,with rear windows down ?

do you have any Mercedes capable scanner that can read all car module ?

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Customer reply replied 11 months ago
how this happened suddenly ? Yesdid the battery die on it ? Nowhere u having prior issues ? Nodoes the top open and closes ,with rear windows down ? Yesdo you have any Mercedes capable scanner that can read all car module ? NO
Mercedes Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

ok then ,not much to go with

lets try this ,maybe a glitch and we go from there

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Customer reply replied 11 months ago
the pump is still running as long as I hold the switch forward. It doesn't seem to be getting a signal to go to the next step (closing windows)
Mercedes Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

yes there is sevral limit switches for the top to go from cycle to the other and it will be gues with a Mercedes Star scaner that can resd that top module and give us fault codes to pull up a pin point test to be accurate on it

the reset will work, if it get hang and system when in limp mode but if one of the limit switched is bad it want reset

Please let me know

Thank You

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