Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My 2002 MB SLK 320 would not start yesterday. It gave me…

Customer Question
My 2002 MB SLK...

My 2002 MB SLK 320 would not start yesterday. It gave me this message "errror start" in the odometer wndow. I disconnected the battery and was able to start it but I don't know why I received that message or how to avoid a recurrance

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

They are not corroded, look very good

Mechanic's Assistant: What is the model of your '02 Mercedes?

SLK 320 , 170

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I've read the manual and I can find the error message but it doesn't offer a fix

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Yes. How can I delete the "service soon" icon?

Submitted: 11 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 7 minutes by:
9/14/2017
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,253
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago

so the "start error" message will come on when there is a problem with the immobilizer system, it can be the

ignition key

ignition cylinder transponder coil

das control module

engine control module

the best test is to have a second key, after that the silver ring around the ignition switch is most likely the cause.

I will get you info on how the system works but without a second key it is near impossible to test without replacing parts or getting codes checked with a mercedes scan tool.

Lou

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago

Here you go, here is some info, if you would like more i would have to do a email offer to send it all to you.

thanks, ***** ***** helps

also in order to get the service soon message, assuming its the check engine light?

you would need a code scanner to get the codes read and erased.

if the maintenance light is on where it shows 2 or 1 wrench and a past due mileage or date let me know and i can tell you how to reset it,

Lou

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,253
6,253 Satisfied Customers
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Lou P. master tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,253 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
The alarm was set off on my 2002 320 SLK and now it won't
The alarm was set off on my 2002 320 SLK and now it won't start. How do I fix that? … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,253 satisfied customers
I have a 2004 SLK 320. The top will go all the way down, but
I have a 2004 SLK 320. The top will go all the way down, but the back cover will not. There is a black tab looking part that is preventing it from closing on one side, but is faced down on the other. … read more
Wolfgang
Wolfgang
11 satisfied customers
SLK 320 won't start dash lights up fan starts up and runs
SLK 320 won't start dash lights up fan starts up and runs fast. No starter cranking … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Second opinion] My '97 Mercedes SLK 230 won't start after
Second opinion] My '97 Mercedes SLK 230 won't start after it's been running - it will start fine when the engine is cold though. It has a new battery and starter.… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I saw that you answered another question about air
Hi, i saw that you answered another question about air suspension for a gl450... yesterday all of the sudden it seems that the car is riding much lower and is super bumpy and pulls... also I get a mal… read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
I have a 2002 SLK 320 and just received the start error - I
I have a 2002 SLK 320 and just received the start error - I disconnected the battery for 10 minutes and then reconnected. The car started. What caused the start error?… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
I am having a "start error" problem. My mechanic pulled out
I am having a "start error" problem. My mechanic pulled out the module in the trunk and found it to be wet. Car will turn over but won't stay running… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,253 satisfied customers
SLK 320: Bryan I am looking to buy a 2001 SLK 320. It
Hi Bryan I am looking to buy a 2001 SLK 320. It is 1 owner, has about 76,159 miles, and has been regularly serviced at a MB dealership. The CARFAX report shows that it has received recommended mainten… read more
promerc
promerc
mercedes diagnostic technician
Vocational, Technical or Trade Scho
553 satisfied customers
This is for Marty. Marty: I'm thinking of buying an MB SLK
This is for Marty. Marty: I'm thinking of buying an MB SLK (1998-2003, first gen). I favor the 320/32AMG over the 230 supercharged. Pros and Cons? Any significant probs to beaware of? Cary… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
SLK: The glass of the door mirror on my SLK has popped out
The glass of the door mirror on my SLK has popped out (mysteriously). How do I fix it back?… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Just purchased my first mercedes, 2001 slk 320, 59K miles,
Just purchased my first mercedes, 2001 slk 320, 59K miles, six days after purchase, the key broke off in the ignition switch. Locksmith couldn't get the key out and it wouldn't turn ignition at all. I… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2002 slk230: crank..starter motor..key fob..New battery needed?
I have a 2002 slk 230 ...doesn't crank over....all auxiliary items work but started to start then silence....not starter motor noise.... Replaced key fob battery....locks lights full dash works... Jus… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2002 slk320: die..town..the early symptoms:- The alarm remote
Well, they joy of my 2002 SLK 320 lasted only 5 weeks... and of course it had to die when I had an important visitor in town. So, here are the early symptoms: - The alarm remote did not work. - Had to… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
mercedes benz: I cant turn off the alarm system..car wouldnt open
I have a mercedes benz slk 2001. basically I can't turn off the alarm system. The key seems to be working because it gives off a red light however the car wouldn't open. When I used the key instead th… read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
2003 c240: serviced..the service indicator message telling me that I
How do I reset the service indicator. i'm not getting my 2003 c240 serviced at the dealer anymore and I can't reset the service indicator message telling me that I'm XXX miles overdue for service. I'v… read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
2001 mercedes: bas/esp light comes on repeatedly..new brake
I have a 2001 mercedes clk 320. for the last 3 months the brake light switch has repeatedly failed - the BAS/ESP light comes on repeatedly - and I've had to repeatedly put in a new brake light switch … read more
supermechanic
supermechanic
Service consultant
Vocational, Technical or Trade Scho
10 satisfied customers
new battery due to the factory battery failure..Defective
We have a 2002 320 C-Class. Two weeks ago I installed a new battery due to the factory battery failure. After a week of no problems last week we started getting "Undervoltage Consumer Defective" messa… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2002 slk 230 Kompressor key fob not working and the car wont
2002 slk 230 Kompressor key fob not working and the car won't start. I put the key in ignition and tried to start. Car alarm went off but did not start.… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x