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03 G500 will not engage in any gear (R or D) after I

Customer Question
03 G500 will not...

03 G500 will not engage in any gear (R or D) after I replaced the conductor plate

Mechanic's Assistant: How old is the transmission? Have you checked the brake switch?

No have not checked the brake switch

Mechanic's Assistant: Are you fixing your G500 yourself? What have you tried so far?

I had the torque converter stuck in neutral after the conductor place swap as well. that took a while to fix now that the trany is back in high mode it wont enage

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I am doing all the work myself

Submitted: 9 months ago.Category: Mercedes
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9/13/2017
Mercedes Mechanic: Pete, Mercedes Mechanic replied 9 months ago
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 32,571
Experience: Over 15 years experience as a Mercedes dealer technician
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Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Have you checked for any fault codes set at all with this issue here?

Let me know,thanks Pete

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Customer reply replied 9 months ago
i had p0743 for TC stuck in netural
cleared that
no the trany is back in H
Customer reply replied 9 months ago
the tranny worked perfect before the fluid and conductor change
Mercedes Mechanic: Pete, Mercedes Mechanic replied 9 months ago

When the conductor was replaced were all solenoids placed back into their proper positions?

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Customer reply replied 9 months ago
could atf in solenoids cause them to go bad?
Customer reply replied 9 months ago
the solenoid were triple checked for accuracy ..all are where they belong
Customer reply replied 9 months ago
i super cleaned the 13 pin connector. mad sure it all made contact.
Customer reply replied 9 months ago
i am an MBII scanner. cleared all the codes.
Customer reply replied 9 months ago
it just wont engage. my problem started with torque converter being stuck in neutral. that took a couple of days to fix. now that is is back in H the tranny will not engage. i never had any sings of the trany dying.
Mercedes Mechanic: Pete, Mercedes Mechanic replied 9 months ago

ATF can get into the solenoids and solenoid connectors and still operate properly.I have seen several that had ATF in the connections.They should be dry in the connection but I have seen them operate with fluid in the connector and usually a code would set again if there was a solenoid fault.

I suspect since it is all put back to the way it should be and this issue was not present until the plate was replaced and you know there are no bent pins in the plate connector that the plate itself was faulty out of the box.I have seen some of these faulty out of the box causing this issue here.Also you want to make sure you got the right one installed as an incorrect part number can cause issues as well.

The valve body will need removed and solenoids to check for any blockages in the solenoid ports or screens and inspect the plate for any issues.On some models there is a small tube that connects between the valve body and the transmission when reinstalled ( this I believe is the newer models but this needs checked) and if this tube did not get seated properly you will not have fluid pressure and causes this issue.

If all of this is o.k. then I would replace the plate again under parts warranty.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

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Customer reply replied 9 months ago
this is the second plate i have replaced to fix this issue. both Mb parts. correct numbers.
Customer reply replied 9 months ago
its not the plate. something else electrical
Mercedes Mechanic: Pete, Mercedes Mechanic replied 9 months ago

O.k.

Does it make any weird noises when in gear and revved up?

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Customer reply replied 9 months ago
it did make a grinding noise once and i turned the engine off right away. this was while the TC was stuck in natural and i tried to put it in gear.
Customer reply replied 9 months ago
this happened before i replaced the 2nd plate.
Customer reply replied 9 months ago
there was a gear on gear grinding noise.
Mercedes Mechanic: Pete, Mercedes Mechanic replied 9 months ago

O.k.,unfortunately this is a tough question for me to be able to answer myself.I will have to see if anyone else here can assist further on this.

I will open your question up for others here to see if someone else can assist further on this as there may be others here that may have more info on what to check or do with this issue.I hope you can get this resolved with ease.No need to reply to my last post here unless it is a last resort as it will keep your question locked to me and others will not be able to view it.If you feel you want to continue to work with me on this feel free to reply at any time but keep in mind in some cases it can be difficult to fully diagnose or help repair this without seeing your vehicle.

Thanks Pete

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,013
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
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Hello , Lou here.

can you tell me why you replaced the conductor plate in the first place?

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

also, when you turn the key on, shift the shifter through all the positions, does the dash recognize the positions?

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Customer reply replied 9 months ago
hello Lou,
replaced the plate just as maintenance.
The dash does recognize all the positions r,d,n etc
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok, good deal, so can you move the G with the shifter in park? and when you take it out of park can you move the G?

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Customer reply replied 9 months ago
the vehicle does move or engage in gear at all
Customer reply replied 9 months ago
i have not tried moving it myself to see if the wheels are locked
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok please rephrase the last messages, i dont want the engine running, i am more concerned if we can move the car in park and not in park to verify the linkage is correct both outside and inside the trans.

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Customer reply replied 9 months ago
ok i am not by the vehicle right now. i will try that when i get home.
anything else you recommend trying. what should be my next steps in the vehicle moves or doesn't move?
Customer reply replied 9 months ago
i have not tried moving the car at all. running or not. i don't know it if moves in P or D or N by physical/human force
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok so when the valve body came down there is a rod with a somewhat hook at the end, that is what the gear selector arm hooks into , i am thinking that when the valve body came down and went back up the arm was not put back into place?

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Customer reply replied 9 months ago
i made sure the arm hooked. i double checked. so i can tell you that the arm is attached
Customer reply replied 9 months ago
i guess if the car moves in P that means the arm is not hooked properly? is that correct?
Customer reply replied 9 months ago
unless i broke it. It is a plastic hook after all. I did use some force to move the gear after the plate install. it felt a bit stuck.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok, well, the arm inside the trans is only to tell the computer what gear its in, i was more curious about the shifter linkage and the grinding noise you heard. that is why i want to confirm Park works correctly.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

how much fluid did you fill?

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Customer reply replied 9 months ago
6liters out 6 in
Customer reply replied 9 months ago
what could the grinding noise be from? the TC? the noise happened before i took the plate out.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok, now you are giving me conflicting stories, you stated you only changed the plate for maintenance ,

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Customer reply replied 9 months ago
for maintenance. there was nothing wrong with the tranny. i replaced it twice. the first time i replaced it the TC went in to neutral position. and was stuck there. so i thought the plate was defective. and replaced it the second time.
Customer reply replied 9 months ago
my initial ATF flush and plate replacement was for purely maintenance purposes. the car drove fine. after i replaced the plate i got two problems. 1. TC stuck in neutral. that got fixed it is back in H. 2. the tranny will not engage.
Customer reply replied 9 months ago
do u recommend replacing the solenoids could i have damage them while cleaning. I used carb cleaner to clean the solenoids?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

is there a check engine light on currently? and also what did you do to fix the transfer case stuck in neutral problem?

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Customer reply replied 9 months ago
Lou went home and checked the car. it does not move in P.
Customer reply replied 9 months ago
for the transfer case i used my scanner to erase the ECU and TSU codes.
i had code P0743
Customer reply replied 9 months ago
no check engine code on
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok, do you have the mercedes dipstick to check the trans fluid?

is the transfer case in H currently ? if so i would try switching it to low and back to high.

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Customer reply replied 9 months ago
fluid level is normal at 80 degrees. switched to L and back to H. still not engaging in gear.
Customer reply replied 9 months ago
I hear this clicking sound from the tran pan
every 4-5 seconds. like something is trying to engage but misses.
Customer reply replied 9 months ago
when in R and D. very obvious clicking sound. every 4-5 seconds on the dot
Customer reply replied 9 months ago
nothing too harsh. very gentle click. right under the tran pan.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

ok so when put into gear there is no engine rpm change?

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

what kind of scanner do you have?

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Customer reply replied 9 months ago
iCarSoft Mercedes/Smart MB II
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

good deal, ok go to the trans module and lets see if we can get the value for the gear selection.

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Customer reply replied 9 months ago
Lou I gotta head back to work. Is there anyway we can continue this later?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

sure, i will get an email when you reply,

Lou

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Customer reply replied 9 months ago
thanks!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

no problem, we can get this.

Lou

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Customer reply replied 9 months ago
Lou made it home
I norcides that the reva do drop when putting in R and D
Also, when connected to the scanner the "Taget gear" changes and "Actual Gear" only goes between N and P. Accrual gear never goes to D or R
Customer reply replied 9 months ago
Sorry for the typos
Trying to type with gloves.
Customer reply replied 9 months ago
I rechecked The atf level ..it's a little on the low side. Despite me putting the recommended 6 liters by the manual.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
Ok ok ok 6 is a lot usually it only takes 3.5 what are you using to check it ?
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
The fact that the gear never changes to a D or R is a good indication
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
Sorry good indication that the shifter solenoids may be out of whack
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Customer reply replied 9 months ago
is it possible that I could have broken the rod for the gear selector arm?
Customer reply replied 9 months ago
after I installed the second plate. the gear selector almost felt stuck in P. I did use some force to change the gear selector. I almost forced it out of P into other gears.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

man it sounds like something got moved or damaged out of place

i know you probably dont want to do it but i think we need to take the pan down and lets go through the movement of the lever and shift selector valve on the valve body.

this way we are not guessing.

for the most part the solenoids cannot be put into the wrong positions but we do need to go over the whole system and not assume.

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Customer reply replied 9 months ago
copy that. I will take the pan down today.
Customer reply replied 9 months ago
Lou you are the man bortha! thanks for the fantastic assistance!
I will let you know what I find
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

I am not the man yet, we dont have a fix but I appreciate the enthusiasm :)
in fact, I would like for you to take as many pictures and or video as you can for me, pictures you can upload here, videos you can either youtube or I can send over a phone or email offer and we can text or email videos and what not, it can help get things done that much faster so you just let me know.

Lou

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Customer reply replied 9 months ago
Lou, turns out I broke the connecting rod. Part#1402770543. It was in two pieces when I opened up the trancover.
Looked for the part online it is not for sale anywhere. Called the MBD they don't have it in their system. I think it comes with the entire valve body.
Customer reply replied 9 months ago
I am thinking of repairing it with industrial strength glue. until a used part pops up on ebay.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
Awesome , not for your problem but for diagnostics purposes :) send me a picture of the rod if you could
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Customer reply replied 9 months ago
will do. I will send you the before and after I glue the damn thing.
Thank Lou for the help!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago

I will still be here if you need my help, but

Please take a second and click the stars at the top of the screen to rate my service so I may receive my credit , 5 stars is ideal , please request me in the future.Keep in mind that when you rate it does not end our conversation, you can still return here to me for follow up information if needed just simply reply back, thanks!
Lou P.
Master Mercedes-Benz Technician
Master ASE Certified

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Customer reply replied 9 months ago
Fixed the hook, car goes into d and all other gears. Now got another issues, won't go into 3rd gear. Got selenoids malfunctions.
IMG_3314.JPGIMG_3314.JPGIMG_3320.JPGIMG_3320.JPGIMG_3321.JPGIMG_3321.JPGIMG_3323.JPGIMG_3323.JPGIMG_3324.JPGIMG_3324.JPGIMG_3325.JPGIMG_3325.JPGIMG_3326.JPGIMG_3326.JPG
Customer reply replied 9 months ago
Fixed the issues. Car shifts an everything. Had done something really stupid! Forgot to connect the 13 pin connector
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 9 months ago
Hey man live and learn haha nice !! Glad I could help :) if you need anything else . I am always here to help . If you could please rate me 5 stars as that is the only way I am paid my portion of the fee . Thanks ! And again let me know if I can be of any service in the future , Lou Palomino
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