How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 29118
Experience:  Over 15 years experience as a Mercedes dealer technician
14928985
Type Your Mercedes Question Here...
Pete is online now
A new question is answered every 9 seconds

My mercedes driver side is lower then passenger side, 2007

Customer Question

my mercedes driver side is lower then passenger side
JA: What is the model/year of your Mercedes?
Customer: 2007 mercedes cls550\
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: yes i change the struts
JA: How has the ride been lately? Have you noticed any fluid under the car?
Customer: no fluid
JA: Anything else you want the mechanic to know before I connect you?
Customer: just that
Submitted: 1 month ago.
Category: Mercedes
Expert:  Pete replied 1 month ago.

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

If you have not had the suspension system calibrated after you replace the struts this needs done.The control module needs to relearn the strut height and positions with this relearn.This relearn has to be done with either a dealers sds machine or a fully compatible scan tool that can plug into your model and can read the suspension ecu and perform this relearn.I have seen these struts replaced before and had to perform the relearn to resolve the issue with the uneven height issue.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete