Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Car won't start and they said the ignition control module is…

Customer Question
Car won't start and...

Car won't start and they said the ignition control module is gone. It's a 2011 Mercedes Benz E550 convertible.

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Yes, put in a new battery and cleaned the connections.

Mechanic's Assistant: What year is your Convertible?

2011

Mechanic's Assistant: Are you fixing your Convertible yourself? What have you tried so far?

It was towed to the dealer, yet not sure will use them

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

This happened before, yet eventually the car started.

Submitted: 11 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 8 hours by:
9/8/2017
Mercedes Mechanic: Gunvir Singh,
 replied 11 months ago
Gunvir Singh
Category: Mercedes
Satisfied Customers: 2,013
Experience: Master Tech at Kennesaw Auto Tech
Verified

Hello, let me review your request. Please stand by.

Ask Your Own Mercedes Question
Mercedes Mechanic: Gunvir Singh,
 replied 11 months ago

DOes the engine turn over when it failed to start?

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
Blind spot assist inoperative 2011 E550. Just passed the 50k
blind spot assist inoperative 2011 E550 JA: Are you fixing your E550 yourself? What have you tried so far? Customer: Yes, just passed the 50k warranty JA: Anything else you want the mechanic to know b… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I have a 2008 mercedes e550, low miles, excellent condition.
I have a 2008 mercedes e550, low miles, excellent condition. My brother used the cigarette lighter to charge his iPads while the car's ignition was in the ON position ( not turned on ) and the E550 en… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
How do I contact Mercedes head office, I have my car, a 2011
I have my car , a 2011 E550 , at a Mercedes service , it is making stran… read more
Gunvir Singh
Gunvir Singh
2,013 satisfied customers
I have a 2011 w212 mercedes benz, it wouldn't start after my
I have a 2011 w212 mercedes benz, it wouldn't start after my wife had driven it to work … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Starts but won't stay running. Replace fuel pump and crank
Starts but won't stay running. Replace fuel pump and crank sensor. Fuel pump only stays on for a few seconds. … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Have an 2007 e550 is in failsafe mode. Have a code p2725. I
have an 2007 e550 is in failsafe mode. Have a code p2725. I took valve body out and cleaned all solenoids and the conductor plate. The contacts had metal powder deposits on all of them. disassembled t… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I can not start the car. I turn the key and nothing happens.
I can not start the car. I turn the key and nothing happens. I have the car in an underground garage an needs to pushed to a location where a tow truck can get to it. The gear shift will not move out … read more
Matt
Matt
Engineer
Bachelor's Degree
643 satisfied customers
e550: e550 traction light keep coming on,i turn the engine
e550 traction light keep coming on,i turn the engine off, drive couple of miles it come back on,the dealer don't know what the problem is.2007 e550 with 29000 miles… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
C 300: have a 2008 C300 4 dr...warranty gone extended warranty
have a 2008 C300 4 dr...warranty gone extended warranty gone..car wont start and its not the battery or starter...key turns brake depressed no engine start...went to no benz shop guy hooked up to the … read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
Mercedes-Benz SL500: hello, my name is XXXXX XXXXX live in the
hello, i live in the bahamas, i have a 2004 SL500 mercedes-benz. was driving and the car just shut down won't crank back up.Machanic said it was the key. change it still won't crank, then he said igni… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2010 mercedes ml350: mile..Fuel system checkedfuel tank..module..vin
I bought 2010 mercedes ML 350 BlueTec from dealer with 25,173 mile two day ago. True carfax Vehicle History Report I found out that car have Bayback/Lemon. On the last service 11/30/2011, thay did: Fu… read more
Auto Psychic
Auto Psychic
owner
Bachelor's Degree
1,364 satisfied customers
2011 Mercedes Benz: Cabriolet..the people who did so found the car key
Hello there We purchased a new 2011 Mercedes Benz 350E Cabriolet last August. During the week end of the 1st and 2nd October 2011, the house has been broken into and the people who did so found the ca… read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
Mercedes-Benz: me that is no good to install remote starter
Mercedes-Benz B200: I just bought a 2008 - B200 and the sales I just bought a 2008 - B200 and the sales told me that is no good to install remote starter. I know a shop for working on all the car in 2… read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
1999 mercedes benz: convertible..change the batteries in the key
i have a 1999 mercedes benz convertible that will not start, i opened the car with the key and when i put the key in the ignition it did not start, so i change the batteries in the key and it still di… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,092 satisfied customers
Mercedes Benz E320: I had the smart key at all times
My Mercedes Benz E320 2004 got stolen a month ago. I had the smart key at all times. How did they do that?… read more
Victor MB
Victor MB
Vocational, Technical or Trade Scho
204 satisfied customers
2003 CL: key fob..unlock..it it wont start, please help this
2003 CL 500 key fob takes 10 or 12 attempts before it will unlock the car, then when I put try to start it it wont start, please help this is driving me mad… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
1995 Mercedes E320: convertible top to operate is broken..low mileage
My 1995 Mercedes E320 Cabriolet was towed and now the sensor that allows the convertible top to operate is broken. Could this have happened when it was towed. The car is in pristine condition with low… read more
Steve
Steve
Vocational, Technical or Trade Scho
204 satisfied customers
I have dis-connect the battery and re-connected it..remote key..alarm
Already Tried: I have dis-connect the battery and re-connected it back, but still not beable to turn the key. and i have removed the battery out of my remote key and install a new one, but still , the… read more
MBGuru
MBGuru
Bachelor's Degree
282 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x