Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a 2011 E350AWD and the sunshade is stuck about 8

Customer Question
I have a 2011...

I have a 2011 E350AWD and the sunshade is stuck about 8 inches from the front and I can't move it because the motor doesn't seem to be working. Is there a separate motor just for the sunshade and a separate motor for the panaramic sunroof?

Mechanic's Assistant: How many miles are on the car? Is it an automatic or a manual transmission?

There are 36,000 miles on it and it is automatic trans

Mechanic's Assistant: What is the model of your '11 Mercedes?

E350 AWD Sport

Mechanic's Assistant: Are you fixing your E350 yourself? What have you tried so far?

No, it is at a local shop and they are telling me there are two separate motors, one for the sunshade and one for the actual sunroof. I find that a little suspicious and trying to verify this info

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No, this is what I need help with

Submitted: 8 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 21 minutes by:
9/7/2017
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 8 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,893
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 8 months ago

there are in fact 2 motors , one for the glass and one for the shade. the front shade and rear shade both are like the old style pull down and roll up shades for a house window but they use cables and levers to pull the shade out .

either the motor failed OR the motor came loose from the roof and the teeth are jumping causing a machine gun type noise when trying to operate.

hope this helps

Please take a second and click the STARS at the top of the screen to rate my service 5 stars if you feel I have been helpful , rating is just as important to me as your issue is to you. Please request me in the future. Keep in mind that when you rate it does not end our conversation, you can still return here to me for follow up information if needed, Thanks for choosing just answer. Also , if you feel I deserve one , BONUSES are GREATLY APPRECIATED! Thanks again ,
Lou P.
Master Mercedes-Benz Tech
Master ASE Certified Tech

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 8 months ago

I have taken my time to answer your question the best I could and I will continue to help if you need follow up information , all I ask is that you PLEASE take a second to rate my service so I may receive my credit for assisting you, Thank you.
Lou Palomino
Master Mercedes-Benz Tech
Master ASE Certified Tech

Ask Your Own Mercedes Question
Was this answer helpful?
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,893
5,893 Satisfied Customers
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Lou P. master tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,009 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

5,893 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,131 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

602 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
2005 ML350: Now Im working on replacing the fuel filter
Hi again! Now I'm working on replacing the fuel filter on my 2005 ML350 (W163). Where is it??? I took off the two plastic shrouds underneath driver side next to the fuel tank thinking its there but it… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
Our sunroof was left open and the center console got shorted
Hello! Our sunroof was left open and the center console got shorted out. i replaced the switch - with two different switch assemblies - and the wires to the one pigtail that was melted from the shorti… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
Gl450 wont start sunroof got left open.. I actually started
hi gl450 wont start sunroof got left open.. I actually started and moved it but can't move it back … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
My windows,turn signals,horn,sunroof and power locksdont
hi, my windows,turn signals,horn,sunroof and power locksdont work on my e320 1998 … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
580 satisfied customers
Possible transmission problem. Today. 2007, 350 CL. Took it
possible transmission problem JA: When was your transmission fluid last checked? Customer: today JA: What is the model/year of your Mercedes? Customer: 2007, 350 CL JA: Are you fixing your vehicle you… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
I would like to know the type of transmission in my car.
I would like to know the type of transmission in my car … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
Did a transmission pan gasket that was leaking. filter and
did a transmission pan gasket that was leaking. filter and gasket. Am now getting periodic red warning lights on dash when car is put into Drive Neutral, and Reverse. What would cause this? 2004 sl 55… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
I have a 1999 c230 kompressor, the transmission is going
I have a 1999 c230 kompressor, the transmission is going into limp mode....first gear and reverse...i have to codes p0500 and p0720.. Does the car have a speed sensor in the hub bearing or does it hav… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
I have a 2000 ML320 sunroof is stuck in the open position
I have a 2000 ML320 sunroof is stuck in the open position and I can't get it closed. I got rid of the deflector years ago and it's been working fine and I use a graphite dry lube to keep it working fi… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
My 1st MB a 2003 e 500 brabus I opened sunroof it cocked and
Hello Paul my 1st MB a 2003 e 500 brabus I opened sunroof it cocked and wouldn't close. i removed 8 roof lifting bracket bolts and lifted roof to find nylon slider pieces broken. searched dealers list… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
2007 s550, had transmission. Had transmission fluid changed
Had transmission fluid changed 2 weeks ago at 143000 miles. No problem before then. Now transmission has hard gear change in lower gear and slips , can hear a whirring sound at gear change when it slips. … read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
I just bought a 2007 SL550 and the transmission is slipping
I just bought a 2007 SL550 and the transmission is slipping out of gear. Turned it off and the problem goes away. It has. 62000 on the clock. Seems there are ideas to change a valve to replace the tra… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
2013 cls 550 sunroof wont operate and instrument panel on
2013 cls 550 sunroof wont operate and instrument panel on the roof with interior light buttons are not lit up? … read more
Wolfgang
Wolfgang
7 satisfied customers
2013 MB E350 Panoramic sunroof. Open without any issue and
Open without any issue and when you want to close this drive all the way but stops 2 inches before it close and start going back … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,893 satisfied customers
My sunroof won't close all the way It will almost close then
My sunroof won't close all the way It will almost close then the rear part of the window will pop back up … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
I left the sunroof open for 5 days and it of course rained
I left the sunroof open for 5 days and it of course rained several times.Got pretty wet inside and now the ignition key wont turn.have a 2002 e320 … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Sunroof won't close! Live at the beach, thinking I need to
sunroof won't close! Live at the beach, thinking I need to lubricate the rails somehow! any answers … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
My sunroof will not slide back or forward anymore it seems
Hello my sunroof will not slide back or forward anymore it seems there is a broken piece on the right side of the sunroof and I need to close it manually before I can make any repairs … read more
Shawn Few
Shawn Few
AS
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x