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Battery went bad and computer shut down and it won't crank.

Customer Question
battery went bad and...

battery went bad and computer shut down and it won't crank. replaced battery to no avail. what wrong or needed to be done with my computer? 2000 S430

Mechanic's Assistant: Did you test the battery with a voltmeter? And have you ever changed one before?

Atuo zone did the testing and said that it was a bad battery

Mechanic's Assistant: Are you fixing your S430 yourself? What have you tried so far?

Replaced battery and started relay fuse

Submitted: 11 months ago.Category: Mercedes
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Customer reply replied 11 months ago
all instrumentation working on dash board
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
9/7/2017
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,235
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
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Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago

Hello Melvin, sorry you are having this problem but I'm sure I can help you with it . When you insert the key and turn it does the engine crank ?

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Customer reply replied 11 months ago
No
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago

ok, how many keys do you have and have you tried them all?

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 11 months ago

also did this problem happen before or after the battery change?

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