Mercedes

Have Mercedes Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Mercedes

My Mercedes won't start after adding def. it's on zero

Customer Question
My Mercedes won't start after...
My Mercedes won't start after adding def. it's on zero starts and won't turn over
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: No they are fine. How do I reset the computer
JA: What is the model/year of your Mercedes?
Customer: 2013 2500 sprinter. My wife waited till "2 starts remaining" before adding def. the system didn't reset and kept counting down. Now it's on zero and won't stsrt
JA: Are you fixing your Sprinter yourself? What have you tried so far?
Customer: Are you real? Can you tell me how to reset the computer, im
JA: Anything else you want the mechanic to know before I connect you?
Customer: how to reset computer so the car starts
Submitted: 4 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 16 hours by:
8/6/2017
Mercedes Mechanic: Wolfgang, Mercedes Technician replied 4 months ago
Wolfgang
Wolfgang, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4,795
Experience: master tech benz ase cerified L1 and L2
Verified

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

on your issue the only way to get the vehicle to restart is to have it reprogrammed by dealer . note if the check engine light was on then there are other issues that need to be addressed to make the system to work properly again.

there is no other way without the factory scan tool.

I do understand that this is not the news you want to hear!

anything else?

if not.....

I try to be online 365 days a year.

I only earn a paycheck when a customer rates me Ok, Good, Excellent.

This rating is VERY IMPORTANT! Your rating compensates me on my time and my expertise on your issue!

A lot of the repair information and fixes are hard to come by!!

I HAVE DONE MY PART IN HELPING YOU AND I DO EXPECT THE SAME WITH A 5 STAR RATING!!!

So please rate me above!!!! Bonuses are also greatly appreciated!!!

If I have not addressed your original question to your liking yet, I hope you will reply and continue working with me, since your charged the full question value, regardless if you rate negative or not at all. If you rate me now, do not worry, you can still reply later to me.

Thanks

Wolfgang

Ask Your Own Mercedes Question
Ask Wolfgang Your Own Question
Wolfgang
Wolfgang
Wolfgang, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4,795
4,795 Satisfied Customers
Experience: master tech benz ase cerified L1 and L2

Wolfgang is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

28,952 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

3,708 satisfied customers

15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,131 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

598 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
I have 2003 merc sprinter have brake problem pedal almost to
hi I have 2003 merc sprinter have brake problem pedal almost to floor sowhat I did diconnectwheel sensor bleed brakes and best brakes ever what is happening is when I connect abs to work it pumps air … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
2012 Mercedes Sprinter Van 2500. Changed fuel filter,
changed fuel filter, camshaft position sensor still won't start … read more
Matt
Matt
Engineer
Bachelor's Degree
598 satisfied customers
Is there 2 different voltage ratings on 2011 sprinter glow
is there 2 different voltage ratings on 2011 sprinter glow plugs … read more
Robert R
Robert R
Auto Technician
Vocational, Technical or Trade Scho
879 satisfied customers
Mercedes sprinter 2500 (2009) Serie #: WD0BE7AC395418460 i
Mercedes sprinter 2500 (2009) Serie # : WD0BE7AC395418460i need diagnostic charts P2020 fuel rail diagnosticsand the codeP2553… read more
Wolfgang
Wolfgang
Mercedes Technician
4,795 satisfied customers
2016 Mercedes Sprinter diesel message 33d. What does this
2016 Mercedes Sprinter diesel message 33d. What does this mean? Only has 5,000 miles … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,708 satisfied customers
2011 mercedes sprinter 3500, quit running, pulled codes
2011 mercedes sprinter 3500, quit running, pulled codes 148C00 exhaust gaspositioner, 149A00 Y27/17 exh gas K1, 155C00 Engine off time K1, 155700 engine cannot be started (Blocking). fuse 23 good, rep… read more
Wolfgang
Wolfgang
Mercedes Technician
4,795 satisfied customers
The sprinter van will not start and there is a code that
The sprinter van will not start and there is a code that says: … read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
267 satisfied customers
I have a brand new sprinter without radio and I bought one
I have a brand new sprinter without radio and I bought one through ebay the ''prod'' message appears every few minutes in the display … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,708 satisfied customers
Merc Sprinter Van 208d, 1995yr. power steering dasn't work
Merc Sprinter Van 208d , 1995yr. power steering dasn't work when is cold in the morning.It takes a minute or 100 yards after pulling out to take effect… read more
Mike
Mike
Proprieter / Diagnostic Technician
High School or GED
0 satisfied customers
Sprinter van stuck in gead (reverse) 2006. Disconnected the
that's all other than disconnect the tailshaft to move it… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a Mercedes sprinter 416 diesel semi automatic
Hi, I have a Mercedes sprinter 416 diesel semi automatic ambulance, model is 2000 or 2001. I have transmission problems, can anybody help me please ?… read more
HondaPlatinum
HondaPlatinum
High School or GED
148 satisfied customers
I have a 2010 mercedes sprinter with a 3.0l diesel engine
I have a 2010 mercedes sprinter with a 3.0l diesel engine that I did a complete engine rebuild and have just put it back in I put the bolts from the flywheel to the crank back in and fitted the torque… read more
Marty
Marty
Mercedes Technician
Associate Degree
28,952 satisfied customers
2014 sprinter with 800 miles, attempting to drain def, flush
2014 sprinter with 800 miles, attempting to drain def, flush and replace. any suggestions on flushing system? … read more
TIM MOHR
TIM MOHR
SHOP OWNER
Master's Degree
8,037 satisfied customers
Sprinter 315 CDI dual cab tray back medium Engine number
Hi Eric Sprinter 315 CDI dual cab tray back medium Engine number location on block please. Thank you… read more
Marty
Marty
Mercedes Technician
Associate Degree
28,952 satisfied customers
It's a sprinter and a light came on that looks like eyes. On
it's a sprinter and a light came on that looks like eyes … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,708 satisfied customers
2011 Sprinter DEF countdown started and is completly full.
2011 Sprinter DEF countdown started and is completly full. There was a CEL which I checked with a OBDII reader. Code was P2049 Reductant Injection Valve Circuit High Bank 1 Unit 1Can I assume if I rep… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,708 satisfied customers
What is amp rate on 20017 sprinter at idle. how to check
what is amp rate on 20017 sprinter at idle. how to check charge cycle of alternator regulator .This sprinter has a Jayco rv body. Chassis batt over charged to the point of popping the site lense and m… read more
Wolfgang
Wolfgang
Mercedes Technician
4,795 satisfied customers
What to anticipate when battery died... 2008 sprinter had
What to anticipate when battery died... 2008 sprinter had dead battery, jump started ok first time, now dead, vehicle locked steering and transmission. Some chassis electrical works somewhat but weak.… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x