Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

2016 ev smart car should be fully charged when i put key in…

Customer Question
2016 ev smart car...

2016 ev smart car should be fully charged when i put key in and turn nothing happens mo lights no sounds at all happened once before and was shifter was not fully in park this time not sure

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Yes wheel turns and regular key and spare get same results

Mechanic's Assistant: What is the model of your '16 smart?

Electric version

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Just tried key turned foot off and on brake and trying tapping shifter looks like it might be alittle bit to the right of center

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That is all. No sounds no clicking no lights on dash

Submitted: 11 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 16 hours by:
7/31/2017
Mercedes Mechanic: Pete, Mercedes Mechanic replied 11 months ago
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 32,975
Experience: Over 15 years experience as a Mercedes dealer technician
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

If there is a fault with the shifter itself this will cause a false signal to the computers on what gear it is in.This will cause the fault you are seeing here.I have seen some shifter assemblies that have to be replaced to resolve this type of fault here.The shifter usually has to be removed and inspected as well as shift linkage for any issues.

The fault codes also need to be checked/read out with a fully compatible scan tool/computer plugged into your vehicle to see what codes are set and once this is done any codes set then need diagnosed and repaired.

If the shifter assembly has to be replaced it usually has to be programmed by a dealer.

Since this is a 2016 model this should be all covered under factory warranty for the repairs at no charge to you.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 32,975
32,975 Satisfied Customers
Experience: Over 15 years experience as a Mercedes dealer technician

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
My smart won't turn. Slk350. 2006 car. Battery is good and
Slk350. 2006 car. Battery is good and strong changing the remote battery now and it still working the battery that is … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
We have a 2009 Smart Car. I left the car for five days with
We have a 2009 Smart Car. I left the car for five days with the key turned on (not the engine though). I'm pretty sure the battery died, and AAA was unable to charge it. I purchased and installed a ne… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
I have a 2001 Mercedes s430. This has been a reoccurring
I have a 2001 Mercedes s430. This has been a reoccurring problem: when I switch off the ignition, the smart key cannot be removed effortlessly-it sticks and almost becomes stuck in the ignition-until … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I have a smart car for two passion and periodically when I
I have a smart car for two passion and periodically when I turn the key nothing happens and it won't start, eventually if I play with it enough by depressing the brake pedal I can get it out of P and … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
My smart car had a 40% charge last night when I went to bed
My smart car had a 40% charge last night when I went to bed but this morning nothing works and it won't charge. … read more
Pete
Pete
Mercedes Mechanic
General auto certifications
32,975 satisfied customers
In my 2010 MB glk 350 the key goes in and turns but the
hello, in my 2010 MB glk 350 the key goes in and turns but the warning lights don't come on and the car won't start. It was working minutes before this happened … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
My Smart Electric is completely dead and won't charge. The
Hi My Smart Electric is completely dead and won't charge. The 110v Charger lights up as normal. Last night we had a "brown-out" on our local electric grid. Is there anything I can do as a backyard mec… read more
Matt
Matt
Engineer
Bachelor's Degree
643 satisfied customers
I think i forgot to mention that I am also unable to remove
i think i forgot to mention that I am also unable to remove the key from the ignition. I have ordered the brake switch and will see if that is the issue. is there a way to release the key? thank you… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
C200: The key wont turn, Could this be fixed by replacing the
The key wont turn, Could this be fixed by replacing the car battery so that it is fully charged?… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2003 mercedes s-500, engine was starting fine. i began to check
2003 mercedes s-500, engine was starting fine. i began to check relays for air supension. I removed the relay (green color) for unit cranking, then the car radio display said to start carf within seco… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I have a Merc C 200, 2008/9 model, the key is not working,
I have a Merc C 200, 2008/9 model, the key is not working, will not start car, unlocking and locking no problem, head lights wont come on. interior and boot lights no problem, the battery is fully cha… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2002 cl500: IT WITH A NEW ONE AND DROVE THE CAR..FINE...START.
I HAVE A 2002 CL500 MERCEDES. THE BATTERY WAS FLAT SO I REPLACED IT WITH A NEW ONE AND DROVE THE CAR FOR 4 DAYS AND ALL WAS FINE. NOW WHEN I TURN THE KEY IN THE IGNITION NOTHING HAPPENS AND THE ENGINE… read more
Pete
Pete
Mercedes Mechanic
General auto certifications
32,975 satisfied customers
2000 e320: wont crank..lights come..you turn key put foot..park
2000 e320 wont crank battery is fully charged lights come on on dash key turns i hear a click when you turn key put foot on brake pedel and cant get car out of park all started same time… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
mercedes clk320: spare key will unlock the car, but will not turn
my dog has chewed the key to a mercededS CLK 320. The spare key will unlock the car, but will not turn in the ignition - any ideas… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
2000 mercedes 230: I figured it wouldnt work..my trip..doors and trunk
I have some key issues with my 2000 Mercedes C230K . I tried to mail my mom the primary key so that she could use the car while I was out of the country and it got lost in the mail (stupid i know) the… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
radio works but dash display goes on and off . . .
ignition locked . . . won't let key turn . . . radio works but dash display goes on and off . . . tried to jump start but can't get key to turn . . . help!… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
1991 Mercedes-Benz 300E: airport parking..ignition key..hood..booster
My 1991 Mercedes-Benz 300E sat unstarted and unused for 30 days while I was out of town. When I returned to airport parking, the lights all worked, but when I turned the ignition key, I heard only a f… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Turned key offand had a bit of a problem removing key
1996 e 420. Has been starting fine. Turned key offand had a bit of a problem removing key--this never happened before. I took key out tried to start car and absolutely NO SOUND at all. I had power for… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x