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Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53985
Experience:  Bosch Certified Master Tech. Over 35 years experience.
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It will crank or turn over, it will not crank or turn over

Customer Question

it will crank or turn over
JA: What is the model/year of your Mercedes?
Customer: it will not crank or turn over 2005 E500
JA: Have you checked the fuel supply? And are all the spark plugs working?
Customer: no had a starter put on it about three weeks ago,it ran just fine. but now its doing the same thing again
JA: Are you fixing your E500 yourself? What have you tried so far?
Customer: no shop
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mercedes
Expert:  Marty replied 8 months ago.

Hi, welcome to Just Answer. My name is***** you taken the car back to the shop yet? Has anything been checked?

Customer: replied 8 months ago.
I am getting it towed in this morning, what type of starter goes on that car and it want crank or turn over
Customer: replied 8 months ago.
hello
Expert:  Marty replied 8 months ago.

I'm suspecting your new starter is faulty or there is a fault with the installation. You should only use an OEM Bosch starter.

Expert:  Marty replied 8 months ago.

I'm assuming this is the same or similar symptom that you had 3 weeks ago when the starter failed, is that correct?

Expert:  Marty replied 8 months ago.

Are you still there?

Expert:  Marty replied 8 months ago.

Seems like I lost you. Please reply back if you need further assistance.

Customer: replied 8 months ago.
the same problem three weeks ago
Expert:  Marty replied 8 months ago.

Ok, the first thing the shop should do is test the new starter. I suspect it may be defective.

Customer: replied 8 months ago.
what type of stater that car run
Expert:  Marty replied 8 months ago.

Do you mean, what brand?

Expert:  Marty replied 8 months ago.

Just checking in. Do you need anymore help with this?

Expert:  Marty replied 8 months ago.

I have not heard back from you. Did you get this resolved? The question is not complete until you rate my service. If my information was helpful please rate my service in order for the website to credit me for helping you.