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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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W207 convertible rear headrest not going down, even tried

Customer Question

w207 convertible rear headrest not going down, even tried turning that circle and still nothing,
JA: What year is your Convertible?
Customer: 2013
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: yes, its at our shop, it was involved in an accident, so the back headrest are stuck up, i tried so far what this site suggested about turning the knob to lower them down, but did not work
JA: Anything else you want the mechanic to know before I connect you?
Customer: well this is awesome, thanks
Submitted: 8 months ago.
Category: Mercedes
Customer: replied 8 months ago.
dissapointed. mechanic was not waiting, tried charging me again, -rep.
Expert:  Lou P. master tech replied 8 months ago.

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Expert:  Lou P. master tech replied 8 months ago.

May I have the vin of the affected car please?

also do you have a mercedes scanner to read any fault codes of the airbag module or the roof module?