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Michael Warfield
Michael Warfield, Factory Mercedes-Benz Technician
Category: Mercedes
Satisfied Customers: 3142
Experience:  Mercedes-Benz Master Certified technician
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Head rest deployed, need to reset. e350 2014 convertible, My

Customer Question

Head rest deployed, need to reset.
JA: What is the model/year of your Mercedes?
Customer: e350 2014 convertible
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: My wife tried to pull back and down like the book says, but there may be a trick I don't know to tell her.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nope
Submitted: 8 months ago.
Category: Mercedes
Expert:  Michael Warfield replied 8 months ago.

Yes, the instructions in the manual aren't as clear as they should be. Fortunately, there is this video that helps explain it better. Please let me know if you have any trouble or need more help before you decide to rate me, thank you!