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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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Great. W209 soft roof not closing at rear sceen part, soory,

Customer Question

great . W209 soft roof not closing at rear sceen part
JA: What is the model/year of your Mercedes?
Customer: soory
JA: What year is your Mercedes?
Customer: sorry 209 CLK280
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: yes . no fault in short test
JA: Anything else you want the mechanic to know before I connect you?
Customer: Front bothy lock unlocks. rear sceen opens rear compartment cover opens but doesn't lock each other
JA: Is this your first time dealing with this issue?
Customer: yesa
Submitted: 1 year ago.
Category: Mercedes
Expert:  Lou P. master tech replied 1 year ago.

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Expert:  Lou P. master tech replied 1 year ago.

soft top issues can be hard to diagnose so please work with me on helping you, i will do what i can just remember that we may come to a point where you will need a dealer or a dealer scan tool .

so the first thing i need to know is, with the top locked and in the closed position, what is the level of fluid in the reservoir?

Customer: replied 1 year ago.
iam in uk 00447821175211
Customer: replied 1 year ago.
soft roof work till lift the rear sreen part and lift the compartment cover that is it doesnot fold roof
Customer: replied 1 year ago.
when lifting rear rear screen part i can see front roof locks unlocked but not folding soft top.
Customer: replied 1 year ago.
what is your number i can call you
Expert:  Lou P. master tech replied 1 year ago.

i cannot do a call until later this evening if that is ok

Customer: replied 1 year ago.
if you have facetime i can show the roof how it is malfuctioning
Expert:  Lou P. master tech replied 1 year ago.

did you check the fluid level for me?

Customer: replied 1 year ago.
are you there
Customer: replied 1 year ago.
fluid level / temp of the pump/ battery voltage ok
Expert:  Lou P. master tech replied 1 year ago.

ok, we need to confirm that the switches are seeing the soft top cover close. are you using a mercedes scan tool?

Customer: replied 1 year ago.
mercedes star machine
Customer: replied 1 year ago.
can i contact in after 45 min
Customer: replied 1 year ago.
something come up urgent
Expert:  Lou P. master tech replied 1 year ago.

ok is it on a laptop that has wifi? if so i can do teamviewer to work the scan tool from my computer.

Customer: replied 1 year ago.
ok i will connect now
Expert:  Lou P. master tech replied 1 year ago.

no no, i cannot until later today, right now its 1pm usa time. what time is it by you?

Customer: replied 1 year ago.
7pm here
Customer: replied 1 year ago.
can i contact you tomorrow
Customer: replied 1 year ago.
I will try to fix myself if not i contact you tomorrow is it ok ?? or cancel this payment now if needed i will pay tomorrow is it ok
Expert:  Lou P. master tech replied 1 year ago.

yes but i would have limited time tomorrow until saturday. sorry, i didnt know that was this urgent, if you have the star diag, go under the soft top module and actual values and then look for all the switches actual values, work the top and look at all values, pay attention to the ones that do not change.,

Expert:  Lou P. master tech replied 1 year ago.

you can cancel anytime BUT you will lose me, if we stay open then you can cancel at later time in case you do fix it. your call.

Customer: replied 1 year ago.
ok i keep open wait for your time mean time i fix my teamviewer
Customer: replied 1 year ago.
If i keep open this chat it will be chargeable ?? by time
Customer: replied 1 year ago.
my teamviewer working now would you like to connect