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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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In our previous contact the information was inconclusive to

Customer Question

in our previous contact the information was inconclusive to solve my problem did point me in the right direction i don't understand the $57.00 charge i understood i had a trial and no charges
Submitted: 1 year ago.
Category: Mercedes
Expert:  Marty replied 1 year ago.

Hi James, you will need to contact customer service regarding any charges. What turned out to be the problem with the car?

Customer: replied 1 year ago.
I was checking the wring relay your diagram put me in the right direction to find the correct relay with i already had purchased when i found the wright socket related to you diagram and the relay i had purchased matched i installed it the care started immediately and ran perfect now i have to put it all back together
Customer: replied 1 year ago.
i meant wrong relay
Expert:  Marty replied 1 year ago.

Great! I'm glad you got it squared away. But why do you say my information was not helpful to solve your problem? In your original question you stated that you had already replaced the relay and even inspected it. I pretty much told you that the problem was the fuel pump relay. I had no way of knowing you were checking the wrong relay. If you cancel the charges I do not get paid for helping you.

Customer: replied 1 year ago.
it was helpful for shire and i thank you but i think the charges are a little steep i do understand you need to get payed for your services i like to see a discount
Expert:  Marty replied 1 year ago.

All of the experts are independent contractors of the site. We don't have any control over the pricing. We only get a portion of the total question value. Any questions related to the charges will have to go through customer service.

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