JA: Hello. How can we help?
Customer: I have a 2011 Gl450.
JA: What is the model of your '11 Mercedes?
Customer: It has been experiencing difficulty starting lately. I put the key in the ignition and turn to start. The overhead lights come on but nothing on the dash or radio.
JA: Is the car in "Park" or "Neutral?" Do you know if your car has a "wheel lock" feature?
Customer: We tested the batteries
in the key and they are fine as well as the battery in the car is fine. Eventually it does work but takes about 10 to 15 tries. Any suggestions?
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: We have verified the batteries are at proper voltage
JA: Anything else you think the mechanic should know?
Customer: At this time that is all I have.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and then connect you two.