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Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53946
Experience:  Bosch Certified Master Tech. Over 35 years experience.
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The fob key wont start the car : engine does not turn

Customer Question

The fob key wont start the car
JA: Does the engine turn over? How old is the battery?
Customer: engine does not turn battery is two years old
JA: What is the model/year of your Mercedes?
Customer: c350 2008
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I changed the batteries of the key, I called road side they came out checked battery it was good
JA: Anything else you think the mechanic should know?
Customer: the steering wheel does not lock, when it first happen I pulled the steering to both sides and it stared now it wont start
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mercedes
Expert:  Marty replied 1 year ago.

Hi, my name is***** things like the windows and wipers and turn signals work? Do the warning lights all come on as usual when you turn the key on?

Customer: replied 1 year ago.
Expert:  Marty replied 1 year ago.

Okay, this is most likely going to be a fault with the starter or with the electronic steering lock. Since the steering is not locking I am leaning towards a bad steering lock. If the steering lock does not lock and unlock it will prevent the car from starting.