Mercedes

Have Mercedes Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Mercedes

Slk320: To get the trunk open I had to use the emergency release

Customer Question
To get the trunk open...
To get the trunk open I had to use the emergency release by raising the boot. I stopped halfway to get to the release. Opened the trunk but now i have nothing. When I hit the retract switch I don't hear the pump. I seem to have no power. What did I do? Can I fix it?
Submitted: 1 year ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 14 minutes by:
5/8/2016
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,352
Experience: 15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.
Verified
Hello, can you elaborate a little more on your issue? did it start with a hard top issue or a trunk issue?
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
It started as a trunk issue. Thad top had been working good!
Customer reply replied 1 year ago
I believe the trunk was just a little out of adjustment.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
ok sorry for the delay at what position is the roof and trunk in at the moment?
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
The roof is closed. I never went far enough for it to move. However the back windows are open. The trunk lid is Down at this point but the neither end is locked
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
Ok start the car and press the switch forward to close the roof and see if the trunk lid pulls down.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
I started the car and pushed the switch forward and I didn't get any thing. It doesn't even sound like the pump is running.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
Ok did the light flash at you ?
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
I have had the car for only a month and never had any problems with the retractable roof however I just recently found out there should be a light in the switch. I don't believe has worked since i got the car. So to answer your question, no. No flashing light.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
oh ok so when you start the car the switch does not light up at all? it not we will need to check for power or a blown fuse.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
I will check the fuses and power
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
fuse19.20.24 are all the fuses in the system for the hardtop.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
Thank you I will check them.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
ok, i know this process is slow , sorry, i will do what i can to help
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
Not a problem. I know with you not being at the car you have to start from the beginning. Your the expert and I think it is great what your doing and I am glad to continue to go through the motions. I am learning a lot. Somewhere I read that if the sensors were stopped at the wrong time the system will shut down due to being confused. But that's just what I read. Your are doing a great job and I really appreciate your help!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
I APPRECIATE THAT
Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
you are correct, what happens is if certain sensors are activated in conjunction when they should not, the computer sets an implausible code until the switches are back in sync, the trick is finding which ones without a scanner lol, here is a link for your car. https://www.mediafire.com/folder/g101u895oho4p/170_roof everything you ever wanted to know about your roof.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
So my next step would be to check fuses and power.Correct?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
YES start with the easy stuff lol
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
The fuses are good. Where should I check the power at. The Pump?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
no, we need to figure out why the light on the switch does not light red, if the fuses are good then the next thing is to turn the car on and check for power at the fuses to make sure they have power.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
I have power at the fuses and verified the fuses were good!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
ok, can you send me a few pictures of the top and the trunk so i can see how it is all positioned.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
If theses are not sufficient I can take more when it is light outside.
image.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpeg
Customer reply replied 1 year ago
As you can see the top has not moved. It never unlocked. The back windows are down. The trunk is down but not locked.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
ok thanks for the pictures, the one thing that i am still concerned about is the fact that the roof switch does not light up red when the car is started. can you work the windows when the car is running? do any of the windows function?you said you opened the trunk at one point , is the trunk in fact latched in the center in the back?at any point was liquid spilled in the center shifter area?
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
The two door windows work as they are supposed to. The back windows which go up and down with the top do not move. The trunk is back latched and will open and close. Upon further inspection of the switch it looks like the cover had been broken, When I pulled it off I don't know what it is supposed to look like but it looks as though there is an empty socket there. I will send you a pic. Maybe i'm just missing a light.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
WOW IT looks like the bulb is missing.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
That's what i was wondering. Im looking for the part but have not found one yet.
Customer reply replied 1 year ago
I did order a new one but it probably won't be here for a few days. It has been broken since I got the car. Is there anything we can do until then?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
yes im sure there is, i am looking for a way to manually lock the trunk lid down.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
Your still with me I hope!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
yes sorry, i will not leave you lol, sorry i got pulled away.
Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
are you able to grab the trunk lid where it is not locked at and pull the trunk all the way open and back as if the top was going to move?
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
Yes I have only closed it from the half position. I have not done that from the fear of blowing a cylinder. If I move it do I need to loosen the screw on the pump?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
No i do not think so just pull it up evenly i want you to pull it up and back as far as it will go, then start the car and work the roof switch to open the roof and see if it commences, also make sure that the shade that is supposed to be pulled out and latched is in fact latched in the trunk.
Ask Your Own Mercedes Question
Customer reply replied 1 year ago
I got the trunk up but unfortunately it didn't work. I still hear nothing from the pump.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 year ago
ok, i am not sure how to latch the trunk forward to close it fully, also did you confirm the shade is installed into the catch?
Ask Your Own Mercedes Question
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,352
5,352 Satisfied Customers
Experience: 15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.

Lou P. master tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,009 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

5,352 satisfied customers

15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,131 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

602 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
I was wondering how much it would cost to have the valve
I was wondering how much it would cost to have the valve cover gaskets replaced on a 2006 Mercedes Benz SLK 280 … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
My key fob doesn't unlock the door. I have a all 350. Slk350
I've just order a new key from the dealer key only start the vehicle … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
Marty, I wanted to give you an update on our experiment with
Hi Marty,I wanted to give you an update on our experiment with the R16 Resistor on my 300E and then ask you a new question.The R16 resistor swap worked. I ended up installing the one that is 2 degrees… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
The Radio and Dash display will not come on. Checked all
the Radio and Dash display will not come on. Checked all fuses and they seem to be good. Do you know the problem? … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
My sons 1999 SLK Kompressor alarm will not turn off and the
My sons 1999 SLK Kompressor alarm will not turn off and the door locks will not synch using the key fob, even when we start the car the alarms stays on and that dam tow light continues to blink, how d… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
P0023 code p0019, and p0016, yesterday lost about 6 quarts
p0023 code p0019, and p0016, yesterday lost about 6 quarts of oil on a 250 mile trip on interstate and trying to figure out codes and oil loss … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
The key will not turn steering wheel locked 3 of us have
The key will not turn steering wheel locked 3 of us have tried turning the wheel and turning the key many times to no avail. … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
I had someone put 1 gallon of regular gas in my mercedes
I had someone put 1 gallon of regular gas in my mercedes sprinter van that had half a tank of diesel already in what shoudl I do … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
What should be the RPM"S at 55mph in a 2000 ML 320. ML 320.
what should be the RPM"S at 55mph in a 2000 ML 320 … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
Ive been having the problem that after I fill my gas tank my
Ive been having the problem that after I fill my gas tank my gl550 car won't start. I have to let it sit and pump the gas a couple times before it starts. It use to happen only once in a while now it'… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
The steering wheel is really tight just change the reservoir
The steering wheel is really tight just change the reservoir and still tight I … read more
Todd M
Todd M
Owner
ASE Certification
1,486 satisfied customers
When I accelerates the car vibrates. It's a mland yes the
it's a ml(###) ###-####and yes the fuel filthers are ok … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,421 satisfied customers
I would like Lou P to answer this question, I have a 2006
I would like Lou P to answer this question, I have a 2006 Mercedes ML350 and I'm servicing the transmission, I need to know what type of transmission fluid this takes. Thank you!… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
2009 e 320 mercedez, trunk will not close. When I try to
When I try to close, the latch does not catch, and it goes back into the open position. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
Is this a million mile machine, figuring reasonable
Is this a million mile machine, figuring reasonable maintenance? Obviously, there is a point of no return where it is no longer economical to maintain it. Just curious, since you know these inside out… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,009 satisfied customers
Lou.. I herd they Mercedes no more producing.. Key for cars
Lou.. I herd they Mercedes no more producing.. Key for cars up to 2005 year.. Have you know anything about?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
I have an 08 CL63 when you drive about 200 ft. the ABS & ESP
I have an 08 CL63 when you drive about 200 ft. the ABS & ESP light comes on and the steering gets heavy, u can restart the car no warning lights on, drive about 200 ft. and the lights come back on … read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
Need a Mercedes mechanic. 2008 ML450. Have P0015 code. Cam
Need a Mercedes mechanic. 2008 ML450. Have P0015 code. Cam retarded bank 1. 127k miles. Seems I get to visit a lot of cam and cam timing adjusters these days. So what's my problem? You know these rigs… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
5,352 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x