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sprinkles08, ASE Certified Technician
Category: Mercedes
Satisfied Customers: 23114
Experience:  ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
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04 Clk roof won't open but Windows go down, 't know what

Customer Question

04 Clk roof won't open but Windows go down
JA: Tell me a bit more about what's going on so he can help you best.
Customer: DOn't know what else to tell you
JA: Are you hoping to fix this yourself?
Customer: Yes
JA: Great! What have you tried so far?
Customer: I attached the struts
JA: Is there anything else the Mercedes Mechanic should be aware of about your Mercedes?
Customer: Nothing I can think of
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and connect you two.
Submitted: 1 year ago.
Category: Mercedes
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

There are quite a few things that can prevent the top from opening, a scan tool capable of communication with the power top control module may be necessary to diagnose the issue.

The problem could be electrical, mechanical or hydraulic. If you continue to hear the pump run but the top does not move then the problem may be mechanical and the top isn't able to move, or the problem may be lack of hydraulic pressure to the cylinders due to a leak or failed pump motor.

You mentioned attaching struts. Can you elaborate on that?