How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4588
Experience:  15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.
27644750
Type Your Mercedes Question Here...
Lou P. master tech is online now
A new question is answered every 9 seconds

2013 3500 Sprinter Restart Counter at 0 and stuck 100+ miles

Customer Question

2013 3500 Sprinter Restart Counter at 0 and stuck 100+ miles from Mercedes in Grapevine Texas. Any suggestions on how to start engine?
Submitted: 1 year ago.
Category: Mercedes
Customer: replied 1 year ago.
Hello, anyone there?
Expert:  Lou P. master tech replied 1 year ago.

Hello. The only way to start the engine is to have the def filled up and perform the level calibration with a Mercedes scan tool. And the codes erased. This is the only option. Hope this information helps. Since you are so far away I don't know how to advise you further maybe the dealer can bring the scan tool out to the car if you call roadside assistance I know some dealers will. Hope this information helps. Lou

Customer: replied 1 year ago.
Do I sit here on this screen to get answer?
Expert:  Lou P. master tech replied 1 year ago.

Hello did you not see my reply ? Hopefully you refreshed your screen. Lou