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My radio won't work ml500

Customer Question
Hello my radio won't work...
Hello my radio won't work ml500
Submitted: 2 years ago.Category: Mercedes
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Answered in 7 minutes by:
9/7/2015
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,359
Experience: 15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.
Verified

Hello and thank you for requesting me :) can you explain what you mean by won't work ?

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Customer reply replied 2 years ago
The radio cows on but no sound at al
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Ok , press the cd changer button and see if it says "no cd changer" or if it switches but still not sound

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Customer reply replied 2 years ago
It says no cd please insert a cd
Customer reply replied 2 years ago
I put the cd in but no sound
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Ok but you also have a cd changer option too yes ? Don't you have a CD player in the trunk on the passenger side of the trunk ? Is this car new to you or have you had it awhile ?

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

In the trunk on the passengers side is a panel that had 2 twist knobs on it. Open the panel and you will find the cd changer if it is installed can you verify ?

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Customer reply replied 2 years ago
It new to me the two screws on the passenger side is the fuse box
Customer reply replied 2 years ago
It's a cd changer in the back in the trunk
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Yes in the trunk :) ok did you find it ?

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Customer reply replied 2 years ago
it's install
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Ok just making sure. Now I want you to unplug it and reconnect it. And see if the sound comes back on after you turn the radio off and turn it back on

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Customer reply replied 2 years ago
But I put a cd in it but nothing happening
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

No no. In the cd changer does not matter. I want you to unplug it and reconnect it. The cd does not matter. I'll explain when we get the sound to come back on

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

And your radio can accept a cd behind the screen and also in the cd changer. Your radio has two buttons. Or options for cd or cd changer

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Customer reply replied 2 years ago
Ok I unplug in plug back up yes my radio can accept a cd
Customer reply replied 2 years ago
What the button for cd changer
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

It should say CDC ? If I remember did the sound come back on ?

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Or if you press the cd button then another option should come on the screen for cd changer

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Customer reply replied 2 years ago
I'm not getting nothing no sound and when I press cd button it just say no cd
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Ok , give me a second.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 years ago

Ok pull fuse 40 in the engine bay fuse box. If you open the hood the fuse box is in the drivers side under the black cover with two latches on it. Just pull the latches back and pull the top up. Pull fuse 40 and reinstall after a few seconds

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Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,359
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