Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

SL500: Top will not retract on 2004 sl500. Says check manual,

Customer Question
Top will not retract on...
Top will not retract on 2004 sl500. Says check manual, electrical consumer off line?.
Submitted: 3 years ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 30 minutes by:
6/2/2015
Mercedes Mechanic: Marty, Mercedes Technician replied 3 years ago
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,291
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified
Hi, welcome to Just Answer. My name is***** electrical consumer offline message will be displayed if the battery in the trunk is weak. If the battery in the trunk is weak the top will not operate. You should have the battery in the trunk tested and replaced as needed. If you drive the car for 20 minutes or so the battery will probably charge up enough to allow the roof to operate.
Let me know if this helps.
Marty
Ask Your Own Mercedes Question
Mercedes Mechanic: Marty, Mercedes Technician replied 3 years ago
Hi, I'm just following up with you on the Mercedes. Was my answer helpful? Please let me know.
Marty
Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Marty Your Own Question
Marty
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,291
55,291 Satisfied Customers
Experience: Bosch Certified Master Tech. Over 35 years experience.

Marty is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

55,291 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
All electrics down....message from computer---"electric
All electrics down....message from computer---"electric consumers off line" ---visit workshop. Can not drive the car as the port seat is full forward. Not finding list of dealers on web. Easy answer? … read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2003 MB SL500 Convertible Took it out of storage for the
2003 MB SL500 Convertible Took it out of storage for the winter started right up but says Electric Consumers Off Line and Top will not go down ??? … read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2005 sl500 just came out of winter storage. All things work
2005 sl500 just came out of winter storage. All things work fine expect the retractable roof. Will not open. Gives me an error message to check operators manual, but not what to look for. And yes, my … read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
I bought a used 2003 SL500 about 18 n=months ago; had 36k
I bought a used 2003 SL500 about 18 n=months ago; had 36k miles. It's been a lot of fun, but recently the top malfunctioned. Mercedes dealership here quoted $6,925 to fix. After picking it up, I took … read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2003 SL500 after retracting top (dwn) the forward side of
2003 SL500 after retracting top (dwn) the forward side of trunk lid will not fully close … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
2004 sl500. the car would crank up, but electrical consumer
2004 sl500 . the car would crank up, but electrical consumer off line message came up. I checked both batteries and alternator. the big batt in back was bad so I replaced it. also there was water in t… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have a 2003 Mercedes SL500 convertible. last week a message
I have a 2003 Mercedes SL500 convertible. last week a message popped up saying " ABS visit work shop" then the next day " coolant light turned red and said "check coolant level. However when a checked… read more
Phenex2008
Phenex2008
43 satisfied customers
SL500: I used you guys in the past for my 2007 Lincoln, but
I used you guys in the past for my 2007 Lincoln, but I have a problem now with my 2004 Mercedes SL500. Again, I have a 2004 Mercedes SL500. Am having a problem with my trunk latch. I close it and the … read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
SL500: Hi, 2002 SL500 129 chassis - Convertible top problem Please
Hi, 2002 SL500 129 chassis - Convertible top problem Please note: I initially went through the manual process just to "go through the steps". Top retracts and stows away perfectly. Raising the top Whe… read more
Phenex2008
Phenex2008
43 satisfied customers
2003 Mercedes SL500: Electrical..What can I do to fix
My 2003 Mercedes SL500 is displaying Electrical Consumers offline message. What can I do to fix?… read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2004 Mercedes SL500: electrical..convertible top..10 seconds..circuit
Hello, I am working on a 2004 Mercedes SL500 and am dealing with an electrical draw. I believe that I have isolated the problem to a convertible top motor that runs for 5-10 seconds every minute, thus… read more
Stan
Stan
Technical support engineer
Bachelor\u0027s Degree
106 satisfied customers
2006 Mercedes SL500: cigarette lighter..top wont retract
I have a 2006 Mercedes SL500. The cigarette lighter is not working and the top won't retract. Additionally, it's telling me to take the key out when the key is already out.… read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2003 SL500: hard top..retract..I recall the front window usually go
The hard top on my 2003 SL500 will not retract. The decklid raises and the rear windows go down. At that point I can hear the pump running but the top does not move As I recall the front window usuall… read more
Euro Specialist
Euro Specialist
Owner/Technician
Vocational, Technical or Trade Scho
504 satisfied customers
2005 SL500: I get a creaking sweaking noise while driving..lubricated
I have a 2005 SL500. When the retractable top is in the up position I get a creaking sweaking noise while driving. Took it to the dealer and they cleaned and lubricated the top. Still no imporvement. … read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
2004 SL500: malfunction..Electronic..fm stereo system) stops working
2004 SL500: I bought this car used recently, and drive it sparingly. Several times the malfunction code "Electronic Consumers Off-Line" pops up. When this happens, my my ipod (which I play through the… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2004 SL500: malfunction..Electronic..fm stereo system) stops working
2004 SL500: I bought this car used recently, and drive it sparingly. Several times the malfunction code "Electronic Consumers Off-Line" pops up along with a battery sign. When this happens, my my ipod… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,092 satisfied customers
2004 SL500: an hour or so, that legend goes away..trunk..MB
2004 SL500. The instruments say "electric consumers are offline" If I drive the car for an hour or so, that legend goes away. The trunk battery has been replaced by a local MB dealer, but the problem … read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
2004 SL500: malfunction code Electronic Consumers..remote key..unlock
2004 SL500: bought this car used recently, and drive it sparingly. Several times the malfunction code "Electronic Consumers Off-Line" pops up. Last night, I locked the car with the remote key, but upo… read more
promerc
promerc
mercedes diagnostic technician
Vocational, Technical or Trade Scho
553 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x