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Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53945
Experience:  Bosch Certified Master Tech. Over 35 years experience.
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E320 cdi: I have a problem. My key will not turn in the ignition

Customer Question

I have a problem. My key will not turn in the ignition and there is zero electrical power to the car. Key does not lock or unlock the doors and there is no power to the car. Please help, I am stranded.
Submitted: 2 years ago.
Category: Mercedes
Expert:  Marty replied 2 years ago.
Hi, it sounds like you need to replace your car battery. If the entire car has no power the battery or battery cable connections would be the problem. The battery is in the trunk next to the spare tire. You should probably call Mercedes Roadside Assistance and have them bring you a battery. Their number is *****
Let me know if you need further assistance.
Expert:  Marty replied 2 years ago.
Hi, I'm just following up with you on the Mercedes. Was my answer helpful? Please let me know.