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Mercedes-Benz R350 radio on but no sound coming out but if

Customer Question
radio on but no sound...
radio on but no sound coming out but if you plug in headphones you can hear is there a fuse for the car speakers
Submitted: 6 years ago.Category: Mercedes
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Answered in 43 minutes by:
1/28/2011
Mercedes Mechanic: Pete, Mercedes Mechanic replied 6 years ago
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 30,481
Experience: Over 15 years experience as a Mercedes dealer technician
Verified
Hello,I will be glad to try and assist you with this,Welcome to Just Answer.

Hi.

I just need a little more info to assist better.

Is there any sound out of any speakers in this vehicle?

Are the head phones being plugged into the rear outlets for sound?

Let me know so we can continue,Thanks Pete!
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Customer reply replied 6 years ago
no sound out of speakers and yes plugged into rear outlets
Customer reply replied 6 years ago
is there a fuse for the speakers or is the amp bad was working fine no signs of nothing
Mercedes Mechanic: Pete, Mercedes Mechanic replied 6 years ago
O.k.

I have seen amplifiers fail on this vehicle here and can cause this problem.I have also seen it to where the amplifier wont power up to send out the sound and can cause this.

What you can try here to see if it corrects the fault is pull the fuse for the amp for about 5 minutes,then reinstall it and see if the sound comes back then.This fuse is located in the rear of the vehicle on the passenger side,if you open the tail gate and remove the side panel door on the passenger side rear interior you should see this fuse box.

Remove fuse # XXXXX which should be a 30 amp fuse,inspect it for being blown,if it is blown replace it,if it isn't blown then leave it out for about 5 minutes then reinstall it and see if you have sound again.

If you don't have sound then most likely the amplifier is faulty and would need replaced.

Let me know if you need anything else,click accept if you feel satisfied with your answer as this is how I get credited for my time,Thanks Pete!
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 30,481
Experience: Over 15 years experience as a Mercedes dealer technician
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Pete, Mercedes Mechanic
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