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2004 Mercedes: up to 100,000 miles..oil change..tire rotation..cracked…

Customer Question
I have a 2004 Mercedes...
I have a 2004 Mercedes E 500 just coming up to 100,000 miles. In taking it in for a standard oil change and tire rotation, i was told my axel boots were cracked, requiring a complete axel replacement, at a minimum of $6,000. I understnd Mercedes changed its axel process in 2009. Do I have any options here?
Submitted: 8 years ago.Category: Mercedes
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Answered in 2 minutes by:
6/24/2010
Mercedes Mechanic: Marty, Mercedes Technician replied 8 years ago
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,280
Experience: Bosch Certified Master Tech. Over 35 years experience.
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eurotec :

Hi, are the boots cracked or are they split open? If the boots just have cracks there is no need to do anything. The price sounds a little outrageous what they are quoting you. Can you post your vin # XXXXX?

Customer:

One is cracked, one is splt open. I don;t have the VIN

eurotec :

Is this car a 4 matic? Are you referring to the front or rear axle boots?

Customer:

yes, 4 matic, front axel boots

eurotec :

The boots on the front axles can be replaced. I just priced the kits at $37.50 for the outer boots and $64 for the inner boots. Labor charges to replace all of the boots should not be more than 7 hours.

eurotec :

If you can post your vin # XXXXX can check to see if there is anything that might prevent you from replacing the boots but I don't think there is.

Customer:

Sadly, I can't access the VIN. Mechanic says that since the axel boot is ripped, the damage is effectively done. Any direct into that area shreads the ball bearings. I'm accepting the answer at this time, as your help as been great, however I hope you can answer the final question, once that boot is ripped, is it a done deal to replace the entire axel or can the internal chamber be cleaned and then given a fresh boot.

Customer:

Sorry, I've never done this before and that didn't seem like an option. I

eurotec :

I would be inclined to want to replace the one axle with the split boots but the one that is only cracked can be rebiited.

eurotec :

rebooted

eurotec :

But the axles are only $1100 new. Where are they coming up with $6000?

Customer:

2 axels @ $1500, varies additional parts, 10+ hours of labor, NY taxes, etc.

Customer:

Thank you very much.

eurotec :

That sounds way out of line. Labor should be no more than 5 hours to replace the axles.

Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,280
Experience: Bosch Certified Master Tech. Over 35 years experience.
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