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Is there a charge for this chat?

Customer Question
Is there a charge for this chat?
Submitted: 2 years ago.Category: Mental Health
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Answered in 5 minutes by:
1/16/2016
Mental Health Professional: Dr. Z, Psychologist replied 2 years ago
Dr. Z
Dr. Z, Psychologist
Category: Mental Health
Satisfied Customers: 10,643
Experience: Psy.D. in Clinical Forensic Psychology with a background in treating severe mental illnesses.
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*This website DOES NOT constitute treatment and only provides information and advice in a Q&A format. For treatment (therapy and/or medications) you must go to a licensed professional in your area. Please note that anything said here is not private or confidential, as this is a public forum.

Hello and thank you for using JustAnswer. Yes you are charged for using this website.

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Customer reply replied 2 years ago
I do not want my questions on a public forum. So can you recommend a online counseling service that is competent and confidential?
Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

I unfortunately cannot make that recommendation as that would be recommending a competitor and the website does not allow that.

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Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

I can answer your question and lock the question after we are finished so that it is not available to the public.

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Customer reply replied 2 years ago
Unfortunately I did not see in the profile for these sessions that it was open forum. How do I proceed with a refund?
Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

You can contact customer service directly. Good luck and I wish you all the best.

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Customer reply replied 2 years ago
Oh, just read your" lock the question" response. I can live with that.
Customer reply replied 2 years ago
Just saw the "Rather talk than type?" box. How does that work?
Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

That works. Please let me know what your specific mental health question is that you would like an answer to. Thank you.

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Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

Normally that is an extra charge for a phone call, but I am not available for phone calls at this time.

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Customer reply replied 2 years ago
How long are these chat sessions?
Customer reply replied 2 years ago
what is the charge for the phone choice?
Mental Health Professional: Dr. Z, Psychologist replied 2 years ago

As I said I am not available for phone calls so another expert would have to take that option and it is 18 dollars. This is a Q&A service, not a treatment or counseling service, so as long as your specific question is answered that is how long the session will last.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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