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I have a 2014 volvo D13 it cut off or stop the regen

I have a 2014...

I have a 2014 volvo D13 it cut off or stop the regen process

Mechanic's Assistant: What's the make/model/year of your truck? Engine type?

While in park regen or force regen

Mechanic's Assistant: Are you fixing your truck yourself? What have you tried so far?

There is no trouble code and yes i am fixing myself

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Customer reply replied 4 years ago
volvo D13 780 20142014 VOLVO 780
it will not stay in the park regen or in the force regen mode it quit after running for about 1 min or lessPosted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
2/12/2018
Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago
Mike Mcmillan
Mike Mcmillan, Shop Foreman/Triage Tech
Category: Medium and Heavy Trucks
Satisfied Customers: 6,763
Experience: Volvo/Mack Master Tech, Certified with Cummins, Eaton, GM, Hino, Detroit Diesel
Verified
Hello, my name is***** me to assist you with your complaint. You stated you commanded a regen and it kicked out after a minute? Were there any messages on in the dash when it kicked out? Any recent repair history? How many miles in the truck? Please let me know. Thanks
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Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago

Also, Can you please let me know what the regen and HEST(high exhaust temp light) are doing.

Mike Mcmillan
Mike Mcmillan, Shop Foreman/Triage Tech
Category: Medium and Heavy Trucks
Satisfied Customers: 6,763
Experience: Volvo/Mack Master Tech, Certified with Cummins, Eaton, GM, Hino, Detroit Diesel
Verified
Mike Mcmillan and 87 other Medium and Heavy Trucks Specialists are ready to help you
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Customer reply replied 4 years ago
No messages on the dash I am using PTT to run the Dianagostis but no fault code shows upI have the laptop hooked up and are waiting for your callNo resent repair historyYou just charge my card 26 dollars and tell me you can't call right now, what kinda business are you running
Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago
Phone call session started
Customer reply replied 4 years ago
Getting code P207F00Getting code P200F00
Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago
Hello again, the P207F00 is a reductant quality fault. Which basically means the aftertreatment can not treat the ex properly. PTT is needed for diagnostics on that fault. The only thing that can be checked without it is the def quality, check for ex leaks or cac system leaks. The def doser decomp tube between the dpf and scr should be check to see if there is hardened def. it could be something as small as a nox sensor. The other fault you mentioned P200f00 does not exist with Volvo. Let me know if that is a mistype. Thanks
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Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago

If you provide me with the correct other fault code I will be able to give you step by step directions in order to remedy this issue.

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Customer reply replied 4 years ago
I need a refund. I didn't get anyone to answer my question yesterday no one didn't even call me back. I had to call Volvo support for them to help me
Technician: Mike Mcmillan, Shop Foreman/Triage Tech replied 4 years ago

Hello, I have no information about a call requested. I am available now if you would like to continue. Please let me know. I was waiting for your response on what the other fault code was. If you would like a call please let me know, Thanks

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Customer reply replied 4 years ago
I already got it fixed by volvo
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Mike Mcmillan
Mike Mcmillan
Mike Mcmillan, Shop Foreman/Triage Tech
Category: Medium and Heavy Trucks
Satisfied Customers: 6,763
6,763 Satisfied Customers
Experience: Volvo/Mack Master Tech, Certified with Cummins, Eaton, GM, Hino, Detroit Diesel

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