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Got a messed up truck, Ok, Yea ttaking my battery off, I'm…

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Got a messed up...

Got a messed up truck

Mechanic's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Heavy Truck Mechanic I'm going to connect you with knows all the tricks and shortcuts.

Ok

Mechanic's Assistant: Are you fixing your truck yourself? What have you tried so far?

Yea ttaking my battery off

Mechanic's Assistant: Anything else you want the truck mechanic to know before I connect you?

I'm trying to regen it

Submitted: 5 months ago.Category: Medium and Heavy Trucks
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
I need to clear a code on an auto louder
Customer reply replied 5 months ago
Auticar with a diesel cummins engine
Customer reply replied 5 months ago
Ok
Answered in 6 hours by:
11/12/2017
Technician: Andy, Truck Diagnostic Technician replied 5 months ago
Andy
Andy, Truck Diagnostic Technician
Category: Medium and Heavy Trucks
Satisfied Customers: 1,819
Experience: International and Isuzu trucks , International, Maxxforce, Cummins and Isuzu engines, Diagnostic and electrical troubleshooting specialist , Hvac and truck /trailer refrigeration troubleshooter
Verified
Hi there . My name is ***** ***** Can we start with the engine serial number please ? It should be 8 numerical digits long and located on the valve cover label . Thanks . Also please tell if you have any warning lamps on ? Is so , can you attach a pic of it on here ? Thanks
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Customer reply replied 5 months ago
2015 Autocar ACX64 Heil Front Loader w/Curotto Can 40yd 5VCACDVF4FH219458
Customer reply replied 5 months ago
Also i got the check engine light on
Customer reply replied 5 months ago
regeneration
Customer reply replied 5 months ago
The code it is throwning our are 4094
Customer reply replied 5 months ago
3712
Customer reply replied 5 months ago
I jist need to by pass the check engine light and clear the reduse power code. So i can do a parked regen
Customer reply replied 5 months ago
4094 fmi 18 is the maine code i need to clear out
Technician: Andy, Truck Diagnostic Technician replied 5 months ago
Do youhave an engine serial number? It would help narrow down which EPA model of Cummins engine you have ... 3712 is likely a derate fault due to 4094 . I need serial number to be sure ...
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Customer reply replied 5 months ago
I have to go to the truck
Customer reply replied 5 months ago
Do you think we can fix it
Customer reply replied 5 months ago
Cause i dont have a scaner thing
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

That depends on what 4094 is ... I can''t say for sure what it is unless I know what model engine it is . At best , all I can give you is a guess right now . Let me look it up

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Customer reply replied 5 months ago
Ok otw to truck
Customer reply replied 5 months ago
Was on the side on the road
Customer reply replied 5 months ago
Not very safe for me
Customer reply replied 5 months ago
73777139
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Thx

Looking up ... one moment

spn 4094 fmi 18 ... correct ?

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Customer reply replied 5 months ago
Yea
Customer reply replied 5 months ago
No 4094 fmi 31
Customer reply replied 5 months ago
5348 fmi
Customer reply replied 5 months ago
0
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Can you please list all the faults you have along with which are active ? Thanks

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

You have a Cummins ISL CM2350 engine in there for future reference .

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Customer reply replied 5 months ago
4094 fmi fauly code unknown
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Fault 5398 -0 does not exist for this engine !

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Customer reply replied 5 months ago
5248 fmi 0 fault code 3712
Customer reply replied 5 months ago
1589 fmi 31 fault code 3714
Customer reply replied 5 months ago
That's all of them
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Thanks ... so... 3712 and 3714 are derate codes . They simply warn you that the engine ECM is derating the engine because of another fault .

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Customer reply replied 5 months ago
Yep
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

What was the first fault again ? That unknown one ? I need all the numbers for that one ?

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Customer reply replied 5 months ago
If we can clean that one i should be able to regen and fix it all
Customer reply replied 5 months ago
4094 fmi31
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

It does not need a regen . I need that first fault ! The 3712 and 3714 are informational only about derate . The first fault is causing it all . I need all that first fault code

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Thx

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

It seems you are low in DEF fluid . Have you checked you DEF fluid tank level ?

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Customer reply replied 5 months ago
Yeah i put it in there. We are full
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

If you run low , this will happen . It is an emission controlled derate .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Ok let me send you info

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Customer reply replied 5 months ago
I know
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Was it a tank with a blue cap ?

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Customer reply replied 5 months ago
Can i reset this thing with out a scanner
Customer reply replied 5 months ago
Yeah
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

https://www.dropbox.com/s/0f5jkps0qlmlrcj/def.PNG?dl=0

No sir , unfortunately there is no fooling this . Is it possible your def fluid is old ? It only has a shelf of 6-18 months if stored properly . Cannot be stored in sunlight , has to be stored at a certain temperature , etc...

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Di this fault come up right after filling tank ?

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Customer reply replied 5 months ago
No we just got it brand new
Customer reply replied 5 months ago
No be for
Customer reply replied 5 months ago
But i already had half a tank
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

will you accept a phone call service offer ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

I have seen customers fill at a gas station with DEF right from the pump and it was bad . It caused derates right away at the pump

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Customer reply replied 5 months ago
I dont know ot was out of a juge
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

If you filled your tank , even if new stuff , and your code came up right after this , the problem is in the def fluid . It must be of the proper concentration of 32.5 % . If it is outside of 32.5 % , this will happen .

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Customer reply replied 5 months ago
No it was be for it
Customer reply replied 5 months ago
I seen the code before look it up and put in def. But the computer was read half a tank
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Ok ... and how long has unit been sitting with old def in it ? Is it possible that it has been sitting too long in poor conditions ?

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Customer reply replied 5 months ago
No i just picked it up from the branch. They where using it
Customer reply replied 5 months ago
You think it could be the gage or wire in the tank
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

If that is the case , you may have a problem with the def tank module

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Customer reply replied 5 months ago
I just need to get this truck of the side of the highway
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

It has a level sensor , a temperature sensor and a quality sensor all in the same module . Is it reading full on the def tank gauge ? in dash ?

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Customer reply replied 5 months ago
sir
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

So the problem is not the level sensor ... it's working . it is either the temp sensor or the quality sensor that is faulty . From my experience , I see the quality sensor failing a lot these days . There is no clearing the faults until the problem is rectified .

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Customer reply replied 5 months ago
Ok what do i do
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Unfortunately you are derated to 5 mph until you reach your destination .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

You will always be able to 5 mph anywhere . up hills or whatever , but the minute you reach 5 mph , the ECM will not let you go past it . You can still drive it if it is not too far .

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Customer reply replied 5 months ago
No
Customer reply replied 5 months ago
Can't
Customer reply replied 5 months ago
I need to clear it
Customer reply replied 5 months ago
I cant go 5mile on 95hwy
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Can you follow these steps please ? Start engine and look for any leaks between turbo and aftertreatment

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Customer reply replied 5 months ago
Ive dont all that last night
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

You cannot clear an active fault . This is not clearable and there is no way around this until the problem is resolved .... No tricks to this

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Thanks . Now can you confirm that DEF fluid is not leaking anywhere from the tank to its pump and onto the DEF doser on the exhaust ? You would see white residue somewhere on the lines or tank or doser .

Ask Your Own Medium and Heavy Trucks Question
Technician: Andy, Truck Diagnostic Technician replied 5 months ago
Ask Your Own Medium and Heavy Trucks Question
Customer reply replied 5 months ago
No leaks
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

If that all checks out and you had absolutely no codes in memory for SCR temp sensors , Nox codes or NH3 sensor codes , even if inactive right now , then troubleshooting is pointing at DEF quality .

Ask Your Own Medium and Heavy Trucks Question
Technician: Andy, Truck Diagnostic Technician replied 5 months ago
Ask Your Own Medium and Heavy Trucks Question
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Do you know anyone who has a refractometer to check the def fluid concentration ? It should be near 32.5% + or - 0.5%

Ask Your Own Medium and Heavy Trucks Question
Customer reply replied 5 months ago
Im in amother state fae from home
Customer reply replied 5 months ago
I think it no the def
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Do you know anyone who has a refractometer to check the def fluid concentration ?

Ask Your Own Medium and Heavy Trucks Question
Technician: Andy, Truck Diagnostic Technician replied 5 months ago
Ask Your Own Medium and Heavy Trucks Question
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

do you have a scanner that reads sensor data ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

It may be able to tell us what the quality sensor is reading ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

If not , I would go to the nearest dealer and see if you can borrow a refractometer . Test the DEF fluid .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

There is also a def filter that can be replaced if you believe the system has become contaminated . If you look inside the def tank and you see a lot debris in the bottom or if the fluid is not clear . It should be clear like water . Can you see down to the bottom ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

The only other thing that comes up at the end of the diagnostic steps is a calibration update for the ecm that may resolve this issue .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

But everything else should be checked prior to this .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Is your def tank heater working ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

And the fluid is clear ? No debris in tank ?

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Customer reply replied 5 months ago
Clear
Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Does your scanner read sensor data ? Can you confirm what DEF quality sensor is reading with scanner ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

And you did say there were ABSOLUTELY no other faults in memory than the ones you have previously mentionned ... correct? I'm just trying to be 100 % certain here in the troubleshooting steps .

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Are you still there ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Hi there . Looking for an update on this ? Do you still need help ?

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Technician: Andy, Truck Diagnostic Technician replied 5 months ago

Please do not forget to rate my service to you or I receive nothing at all for trying to help you figure this all out for over an hr this morning . Thanks

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Andy
Andy, Truck Diagnostic Technician
Category: Medium and Heavy Trucks
Satisfied Customers: 1,819
1,819 Satisfied Customers
Experience: International and Isuzu trucks , International, Maxxforce, Cummins and Isuzu engines, Diagnostic and electrical troubleshooting specialist , Hvac and truck /trailer refrigeration troubleshooter

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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