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Will not regen. 2010 Volvo d13. Yea trying it keep saying…

Customer Question
Will not regen Mechanic's...

Will not regen

Mechanic's Assistant: What's the make/model/year of your truck? Engine type?

2010 Volvo d13

Mechanic's Assistant: Are you fixing your truck yourself? What have you tried so far?

Yea trying it keep saying soot level critically high

Mechanic's Assistant: Anything else you want the truck mechanic to know before I connect you?

And it won't let me perform a Regen manually or nothing

Submitted: 9 months ago.Category: Medium and Heavy Trucks
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Answered in 1 day by:
11/8/2017
Technician: Daniel Wilson,
 replied 9 months ago
Daniel Wilson
Category: Medium and Heavy Trucks
Satisfied Customers: 6,887
Experience: Owner at DJ Wilson
Verified

Hi my name is***** are you getting for fault codes logged in the ECM? Post the fault code numbers. We can follow up as needed.

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Customer reply replied 9 months ago
I don't remember I paid a shop to regenerate it
Technician: Daniel Wilson,
 replied 9 months ago

Thanks for the update. Were they successful in completing a regen? If not the ECM will have logged fault codes pointing to why or what the problem circuits are preventing a successful regen. Soot level critically high is pointing to a plugged DPF filter and system. You will need to have the system serviced and filter cleaned or replaced, then preform a regen to reset the system after all repairs are made.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Bonuses are always greatly appreciated.

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Technician: Daniel Wilson,
 replied 8 months ago

Hi, Did you get this resolved? Please take a moment to rate as that is how the site credits my time helping on the site or let me know if you need more help. 5 star and bonuses are always greatly appreciated.

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