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Our plant in Puerto Rico was working and it shut down, it…

Customer Question
Our plant in Puerto...

Our plant in Puerto Rico was working and it shut down, it shows signs Turttle in the control panel. What should we do.

Mechanic's Assistant: What is the complete model and serial number of your machine?

I do not have the spec, its a 20 Kilo silent shield. We are in Miami and our son is calling us from Puerto Rico.

Mechanic's Assistant: Anything else you want the equipment mechanic to know before I connect you?

Not now

Submitted: 10 months ago.Category: Medium and Heavy Trucks
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Customer reply replied 10 months ago
The Generator is a GBL20
Customer reply replied 10 months ago
Reference 0***-**-****914
Series X06G290595
Model GBL20
Customer reply replied 10 months ago
I will be checking my e-mail for our response.
Answered in 27 minutes by:
9/30/2017
Technician: Daniel Wilson,
 replied 10 months ago
Daniel Wilson
Category: Medium and Heavy Trucks
Satisfied Customers: 6,885
Experience: Owner at DJ Wilson
Verified

Hi my name is***** will be glad to try to help. Bare with me while I pull up some info

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Customer reply replied 10 months ago
Ok Thank You, ***** ***** receive all the specs I sent after my first and second chat.
Customer reply replied 10 months ago
No would rather get the e-mail which I must send by messenger to my son in PR.
Customer reply replied 10 months ago
Are you still on the chat.
Customer reply replied 10 months ago
Please advise if you are still on the chat. This is and emergency we are going thru in Puerto Rico, I can understand you need to look up the reference but please just let me know if you are still on the chat.
Technician: Daniel Wilson,
 replied 10 months ago

Im still logged in but looking up information

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Customer reply replied 10 months ago
Ok Thank You, ***** ***** also.
Technician: Daniel Wilson,
 replied 10 months ago

Is this a Pramac brand? Im not seeing the manuals in my archives as of yet unfortunately

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Customer reply replied 10 months ago
Wow, what do you recommend we do. It is a Pramac brand.
Customer reply replied 10 months ago
Will you continue to look in the manual and advise via e-mail.
Technician: Daniel Wilson,
 replied 10 months ago

It is possible another professional might have information on this model. I will opt out and this will go back on the board for others to view.

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Customer reply replied 10 months ago
Ok Thank You
Technician: Daniel Wilson,
 replied 10 months ago

Pramac product support can be found here.

Pramac

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Technician: Daniel Wilson,
 replied 10 months ago

You are welcome.

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