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We are in PR expecting abig hurrine in a matter of hours and…

Customer Question
Hi We are in PR expecting...
Hi
We are in PR expecting abig hurrine in a matter of hours and we have a generator
Cummins 4 cylinder
Generator Model
DGCA-3370450
Engine Model
4BT3.9-G3
Is supposed to star when electricity goes off
And apparently the electricity went off but one face of the city electricity was still working...and the generator tryed to star and went off!
We check the oil and also turning the power of the house off completely to see if it would star but nothing.
What else
Can we do? Please help asapūüôŹūüŹĽ
Olga & Eric Wilber
1-***-***-****
Submitted: 11 months ago.Category: Medium and Heavy Trucks
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Customer reply replied 11 months ago
Please we need help fast as the hurricane is hetting closer!
Answered in 6 hours by:
9/20/2017
Technician: Curtis B., Technician replied 11 months ago
Curtis B.
Curtis B., Technician
Category: Medium and Heavy Trucks
Satisfied Customers: 31,896
Experience: Technician turned service manager on multiple lines of trucks and engines, used in industry.
Verified

Welcome to JUST ANSWER heavy equipment. With years of experience, I look forward to doing my best to help.

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Technician: Curtis B., Technician replied 11 months ago

On the panel of the generator should be a switch to go from Auto start, to manual start. Turn switch to manual start and turn the start switch, generator should start and run on manual. Do you have operators manual showing the switches?

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Technician: Curtis B., Technician replied 10 months ago

I see question is still open, did you see my response?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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