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Replaced new battery but when connected battery horn blows,

Customer Question
Replaced new battery but...

Replaced new battery but when connected battery horn blows, car wont crank, and doesn't respond to key fob

Mechanic's Assistant: Have you double-checked to make sure the positive and negative signs are lined up correctly?

Yes

Mechanic's Assistant: What is the model/year of your Mazda?

2011 mazda 6

Mechanic's Assistant: Are you fixing your Mazda2 yourself? What have you tried so far?

Yes and connecting the battery trying to crank it

Submitted: 2 months ago.Category: Mazda
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Answered in 1 minute by:
5/27/2018
Mazda Mechanic: 3pac2222, Other replied 2 months ago
3pac2222
3pac2222, Other
Category: Mazda
Satisfied Customers: 4,859
Experience: auto tech aes cert
Verified

hi my name is ***** ***** i will be helping you today

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Customer reply replied 2 months ago
Hi my battery died I went and got a new battery when connecting new battery horn stays on and car will not crank key for not responding
Mazda Mechanic: 3pac2222, Other replied 2 months ago

t​ry this disconnect the battery open the driver front door put the key in the ignition if you have a metal key if not just leave it inside the car then reconnect the battery remove the key then close the door then use the metal key to lock then unlock the door then try to start let me know

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Customer reply replied 2 months ago
It's a push start car with a key fob
Customer reply replied 2 months ago
That didn't work
Customer reply replied 2 months ago
Hello
Mazda Mechanic: 3pac2222, Other replied 2 months ago

did you use the metal key to lock and unlock door

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Customer reply replied 2 months ago
The metal key would not unlock the door
Customer reply replied 2 months ago
The car is not locking or unlocking with key
Mazda Mechanic: 3pac2222, Other replied 2 months ago

do the key go into the door lock ?

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Customer reply replied 2 months ago
it's a key inside the key fob that I removed to try to open door but it doesn't work
Mazda Mechanic: 3pac2222, Other replied 2 months ago

it do not turn ?

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Mazda Mechanic: 3pac2222, Other replied 2 months ago

seem like the lock is stuck we have to fix this first we need to get it to turn . get some wd40 or some rust penetrating spray and spray into the door lock and work the key back and fort till in free up

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Customer reply replied 2 months ago
The key is turning
Mazda Mechanic: 3pac2222, Other replied 2 months ago

did alarm go off now

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Mazda Mechanic: 3pac2222, Other replied 2 months ago

r u there

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Customer reply replied 2 months ago
No it didn't go off
Mazda Mechanic: 3pac2222, Other replied 2 months ago

just try to connect the battery close the door lock with key then unlock

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Customer reply replied 2 months ago
The lights and horn stays on
Mazda Mechanic: 3pac2222, Other replied 2 months ago

do you have an after market alarm

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Customer reply replied 2 months ago
I'm not sure
Customer reply replied 2 months ago
The metal key does not work at all and the key fob will not lock or unlock car
Mazda Mechanic: 3pac2222, Other replied 2 months ago

i think you do as the factory system do not cause a no start when it go off you will need to find the alarm control unit under the steering area and disconnect it . it should be a small block box

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Customer reply replied 2 months ago
No inside lights come on at all only exterior
Mazda Mechanic: 3pac2222, Other replied 2 months ago

try to fine the control box under the steering wheel and disconnect it

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Customer reply replied 2 months ago
Looking for it
Mazda Mechanic: 3pac2222, Other replied 2 months ago

ok

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Customer reply replied 2 months ago
Is it in the fuse box
Mazda Mechanic: 3pac2222, Other replied 2 months ago

no it is a box by it self with wires that are not wrap going to it small black box about 4inch by 4

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Customer reply replied 2 months ago
Directly under steering wheel
Mazda Mechanic: 3pac2222, Other replied 2 months ago

yes there is the cover below the steering wheel look under the cover above the brake pedal

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Customer reply replied 2 months ago
Ok
Mazda Mechanic: 3pac2222, Other replied 2 months ago

let me know

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Customer reply replied 2 months ago
Do I just disconnect from box only black box I see is connected to brake pedal
Mazda Mechanic: 3pac2222, Other replied 2 months ago

yes just disconnect then try to start

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