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The passenger side window only goes up half way and gets

Customer Question
Hi, the passenger side window...
Hi, the passenger side window only goes up half way and gets stuck. It won't even move when hand assisted
JA: What is the model/year of your Mazda?
Customer: 2010 CX7
JA: Are you fixing your CX-7 yourself? What have you tried so far?
Customer: I have tried all the resets per the manual and message boards
JA: Got it. Anything else you want the Mazda Mechanic to know before I set up your one-on-one?
Customer: no that's about it
Submitted: 1 year ago.Category: Mazda
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Answered in 6 minutes by:
9/29/2016
Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago
Dan
Dan, ASE Master Technician
Category: Mazda
Satisfied Customers: 1,778
Experience: Dealer Auto Technician. ASE Master Certified, 15 years of experience
Verified

Hello my name is***** am an ASE Master Technician and I am glad to help you out with your question.

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Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

The window regulator is binding and needs to be replaced. I have seen this before and replacing the window regulator will correct the problem.

POWER WINDOW MOTOR REMOVAL/INSTALLATION

Front Power Window Motor

  1. Disconnect the negative battery cable.
  2. Remove the following parts:
    1. Inner garnish (See INNER GARNISH REMOVAL/INSTALLATION .)
    2. Front door trim (See FRONT DOOR TRIM REMOVAL/INSTALLATION .)
  3. Remove the bolts.

    Fig 1: Front Power Window Motor Bolts With Torque Specifications

    Courtesy of MAZDA MOTORS CORP.View Full-Screen
  4. Remove the front power window motor from the power window regulator.
  5. Disconnect the power window motor connector.
  6. Install in the reverse order of removal.NOTE:
    • When installing the front power window motor to the front power window regulator drum, the drum housing hooks may detach from the door module. If this happens, remove the front door speaker, insert your hand in the speaker installation hole, connect the drum housing hooks, and while supporting the drum housing, install the front power window motor to the drum.

Rear Power Window Motor

  1. Disconnect the negative battery cable.
  2. Remove the following parts:
    1. Sail garnish (See SAIL GARNISH REMOVAL/INSTALLATION .)
    2. Rear door trim (See REAR DOOR TRIM REMOVAL/INSTALLATION .)
  3. Remove the bolts.

    Fig 2: Rear Power Window Motor Bolts With Torque Specifications

    Courtesy of MAZDA MOTORS CORP.View Full-Screen
  4. Remove the rear power window motor from the power window regulator.
  5. Disconnect the rear power window motor connector.
  6. Install in the reverse order of removal.NOTE:
    • When installing the rear power window motor to the rear power window regulator drum, the drum housing hooks may detach from the door module. If this happens, remove the door speaker, insert your hand in the speaker installation hole, connect the drum housing hooks, and while supporting the drum housing, install the rear power window motor to the drum.
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Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

Please reply to this if you need more help and we can continue this conversation. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. Hoping to be giving you 5 star service.

Thanks,

Dan

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Customer reply replied 1 year ago
I will let you know if this works, but won't be able to verify until next week
Customer reply replied 1 year ago
What is the part and model number that I have to buy?
Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

passengers side front or rear?

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Customer reply replied 1 year ago
Passenger front side
Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

Ok please don't forget to RATE, this question will automatically time out by the site in 7 days.

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Customer reply replied 1 year ago
Thank you
Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

Your welcome

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Mazda Mechanic: Dan, ASE Master Technician replied 1 year ago

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.

Thanks

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Dan
Dan
Dan, ASE Master Technician
Category: Mazda
Satisfied Customers: 1,778
1,778 Satisfied Customers
Experience: Dealer Auto Technician. ASE Master Certified, 15 years of experience

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