How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Technician
Category: Marine Electronics
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
Type Your Marine Electronics Question Here...
Michael is online now
A new question is answered every 9 seconds

I have a question with a simrad NSS12 unit. "Communication

Customer Question

I have a question with a simrad NSS12 unit.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Marine Electronics Specialist I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so the Marine Electronics Specialist can help you best.
Customer: "Communication Error" is showcasing on the unit(s) and will not display any engine information, fuel, etc.
JA: Is there anything else important you think the Marine Electronics Specialist should know?
Customer: Could this simply be a software update?
Submitted: 12 months ago.
Category: Marine Electronics
Customer: replied 12 months ago.
Trying to get the unit(s) Simrad NSS12 + Mercury Vessel View 702 to work properly. Communication Error is stated on both devices when it comes to engine data.
Expert:  Michael replied 12 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your simrad NSS12?

Also did anything unusual happen just prior to this failure?

And did it fail during use, or was in this non reading state when you turned it on eone day?

Thank you

Tech Michael

Customer: replied 12 months ago.
June 2016
Nothing unusual really. I did get a service engine soon notification memo just prior to the communication error occurring. It was for the 100 hour check up.
Yes, it failed during use.
Expert:  Michael replied 12 months ago.

Hi thanks for that it rules out everything except the sending unit at the engine.

Its a simple component and easy to replace.

The best place to order the sender is :

Once you have the part, I will help you replace it no extra cost, just reply to me for that assistance then.

I would call to place the order because there are many different sensors, and they will pick the correct one and send it t you the first time lol;-)

Please call: 1-***-***-****

Save with Extension:


In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael