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Charles
Charles, Marine Tech
Category: Marine Electronics
Satisfied Customers: 3865
Experience:  US Navy (Ret) I have been installing Marine Electronics for over a decade now.
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New unit, hooked up, menu screen came up once, now only comes

Customer Question

new unit, hooked up, menu screen came up once, now only comes on at times, and then screen only flickers. Refuses to turn off with switch.
Submitted: 1 year ago.
Category: Marine Electronics
Expert:  Charles replied 1 year ago.
Hello, my name is***** will assist you.What is the unit that you are working with?
Customer: replied 1 year ago.
Hummingbird helix 5 from gander mountain
Expert:  Charles replied 1 year ago.
Thanks, ***** ***** install the new power supply when you installed the unit?
Customer: replied 1 year ago.
The old cord seemed identical, so I used it. The old hummingbird unit works fine with it.
Expert:  Charles replied 1 year ago.
Do you have any cards in the Helix yet?
Customer: replied 1 year ago.
No sir, no cards.
Expert:  Charles replied 1 year ago.
Ok, lets eliminate everything but the unit. Take the power supply that came with it, plug it in, then go straight to the battery and hold the red to the positive and the black to the negative. Turn the unit on, does it now work?
Customer: replied 1 year ago.
Will have to be tomorrow, too dark and late tonight. Logical answer you have.
Expert:  Charles replied 1 year ago.
I work with these units allot and have not seen one bad out of the box yet. After you test it, please let me know what you find out.
Customer: replied 1 year ago.
Ok, thanks. I will try tomorrow AM.
Expert:  Charles replied 1 year ago.
Sounds good. Talk to you then.

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