Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
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For this one I think talking on the phone would be best and solved much quicker.
Please ether send me a request for a phone call or Accept the offer I send you now.
Then we can talk about this as we progress and until the problem is solved.
If you dis agree then please ignore the offer and we can continue this way.
Also I need the age of your Onix8CIS system;-)