Marine Electronics

Marine electronics questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Brand new Hummingbird 398ci si worked great days. Now

Customer Question
Brand new Hummingbird 398ci si...
Brand new Hummingbird 398ci si worked great for 2 days. Now the GPS part of the system has vanished! It's not on any of the displays nor in the settings. I reset the unit to factory settings but it did not help.
Submitted: 3 years ago.Category: Marine Electronics
Show More
Show Less
Ask Your Own Marine Electronics Question
Answered in 53 minutes by:
5/21/2015
Marine Electronics Expert: Charles, Marine Tech replied 3 years ago
Charles
Charles, Marine Tech
Category: Marine Electronics
Satisfied Customers: 4,886
Experience: US Navy (Ret) I have been installing Marine Electronics for over a decade now.
Verified
Hello, my name is***** you for allowing me to assist you today. Your question may take more that one post to get an accurate answer.
Do you know how to turn on the GPS diagnostic view?
Ask Your Own Marine Electronics Question
Customer reply replied 3 years ago
That is part of the problem. All aspects and references to the GPS have vanished from the system completely after being there and working fine for 2 days.
Marine Electronics Expert: Charles, Marine Tech replied 3 years ago
Power the unit up and then press the menu button. this will start the start up menu. Scroll down to system status, then go t GPS diagnostic view, with a clear view of the sky, this will tell you how many satellites the unit is picking up.
If it is not very many, you will need to contact Humminbird and see if there is a software update on the unit, and possible return it to them for repair.
http://www.humminbird.com/WorkArea/DownloadAsset.aspx?id=4615
Ask Your Own Marine Electronics Question
Customer reply replied 3 years ago
As previously said, ALL references on the unit related to GPS have vanished. In system status the part for GPS is not there anymore, therefore no diagnostics view or even a page for it. If you believe I need to contact Hummingbird, please do not charge my account. Thank you for trying...
Marine Electronics Expert: Charles, Marine Tech replied 3 years ago
They are going to want to know the software version that you are using currently and possibly update it.
Ask Your Own Marine Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a marine electronics expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Charles Your Own Question
Charles
Charles
Charles, Marine Tech
Category: Marine Electronics
Satisfied Customers: 4,886
4,886 Satisfied Customers
Experience: US Navy (Ret) I have been installing Marine Electronics for over a decade now.

Charles is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Jason

Jason

Marine Mechanic

592 satisfied customers

Degree in Marine Technology, Also Certified with Mercury Marine, MCM, MIE, VP, Yamaha, Honda, Suzuki

Captain Dave

Captain Dave

USCG Licensed Captain

136 satisfied customers

Over 20 years experience installing, maintaining, and using sophisticated marine electronics.

Tan

Tan

MerCruiser Certified Technician

91 satisfied customers

40 yrs. experience with complete engine repairs both inboard/outboard and MerCruiser Certified Technician.

Neil

Neil

Marine Electronics Dealer

73 satisfied customers

NZCE Electronics and Computing

Ropesmarine

Ropesmarine

Boat Enthusiast

70 satisfied customers

13+ years of installing and troubleshooting, FCC License with radar endorsment, CMET

Noel Schembri

Noel Schembri

Marine Technician

51 satisfied customers

Marine mechanic / electrical technician

yachtwork

yachtwork

Marine Engineer

35 satisfied customers

Yachtmaster Ocean & MEC3

< Previous | Next >

Related Marine Electronics Questions
My boats Garmin 4012 just had the GPS stop working. The
My boats Garmin 4012 just had the GPS stop working. The Sonar and Radar work fine, but the map is stuck with the display of my previous outing. \ … read more
Charles
Charles
Marine Tech
Certified Mercury Tech
4,886 satisfied customers
I have a Hummingbird 1199 ci HD SI. Used only a few times
I have a Hummingbird 1199 ci HD SI . Used only a few times last year. It worked last summer- fall, but did not power up this past week when used. It has power (12.4-6 volts) to the unit, just does not… read more
Charles
Charles
Marine Tech
Certified Mercury Tech
4,886 satisfied customers
I have a hummingbird 597ciHD combo and I have the map
I have a hummingbird 597ciHD combo and I have the map chip.The GPS stops working and it says No GPS connection.If I hit it ,it comes back and sometimes turn it off brings it back.I have tried resettin… read more
Neil
Neil
Marine Electronics Dealer
Associate Degree
73 satisfied customers
Can the software for a humminbird helix 5 si be loaded on a
can the software for a humminbird helix 5 si be loaded on a helix 5 di and used with a si transducer? … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Why does my sonar,down imaging, and dept keep going blank from
Why does my sonar,down imaging, and dept keep going blank from time to time it is a brand new unit 10 days old… read more
Neil
Neil
Marine Electronics Dealer
Associate Degree
73 satisfied customers
Hi, I have lost my chart plotter display, all that I see is
Hi, I have lost my chart plotter display, all that I see is my boat icon and points. It was working fine but my grandson pressed some buttons while I was away and now I can't get it back. Could you pl… read more
Charles
Charles
Marine Tech
Certified Mercury Tech
4,886 satisfied customers
Good afternoon,I have a hummingbird 998c Sl Combo, it has
Good afternoon, I have a hummingbird 998c Sl Combo, it has lost GPS signal. all connections appear to be ok,display simply says no GPS signal fix, Would this fault be in the external GPS reciever dome… read more
Charles
Charles
Marine Tech
Certified Mercury Tech
4,886 satisfied customers
Bought a brand new Skeeter ZX-21 with (2) Hummingbird 788ci.
Bought a brand new Skeeter ZX-21 with (2) Hummingbird 788ci. Get on the water and the dash unit says "no gps fix". Any advice?… read more
Charles
Charles
Marine Tech
Certified Mercury Tech
4,886 satisfied customers
i have a 997 hummingbird thal i been using for 5 years now
i have a 997 hummingbird thal i been using for 5 years now an i juste buy 1198 si sonar gps is working an sounder is working but the sonar i dont know if is the setting but i dont know how to having w… read more
Jason
Jason
Marine Mechanic
Vocational, Technical or Trade Scho
592 satisfied customers
988c hummingbird i somehow set my unit for high water. now
988c hummingbird i somehow set my unit for high water. now i got a red line around my map therefor my unit is off. how do i get that red line off.… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
I have a LMS- 520C. I used it yesterday and when I started
I have a LMS- 520C. I used it yesterday and when I started it up I got a message " gps module not responding". Can you tell me if there is anything I can correct? Thanks Leon Jendruczek [email protected]… read more
Jason
Jason
Marine Mechanic
Vocational, Technical or Trade Scho
592 satisfied customers
LSM 525 with external antennae. GPS Module not responding
LSM 525 with external antennae. GPS Module not responding on display w/ no GPS function. Depth finder is OK Was working in November 2011 but when turned on yesterday, message as above. Thank you… read more
Jason
Jason
Marine Mechanic
Vocational, Technical or Trade Scho
592 satisfied customers
I have a older model LCX-15 MT unit that has worked great
I have a older model LCX-15 MT unit that has worked great for some years , however recently the unit has been displaying " GPS modual not responding" I checked all connection but nothing appears wrong… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
My Garmin 3206 has lost GPS function. I have my directonal
My Garmin 3206 has lost GPS function. I have my directonal icon but it as a question mark over it. When i turn the machine on and it's booting up the GPS doesn't show up in the start up list.?????… read more
TX25B
TX25B
Master\u0027s Degree
2 satisfied customers
Hi, I have just been advised by a repair centre that my old
Hi, I have just been advised by a repair centre that my old Hummingbird NS25 chart plotter is dead. It was part of an integral system on my boat with the gps being used to feed into my DSC radio and r… read more
KKassel
KKassel
OWNER
High School or GED
1,050 satisfied customers
hi i have a 1197 si unit is 3 years old and recently it stopped
hi i have a 1197 si unit is 3 years old and recently it stopped allowing acess to the menu function even when the transducer and gps were fitted, this at start up as well as running, it may be a stick… read more
Jeremy R
Jeremy R
1,069 satisfied customers
I HAVE A LOWRANCE 335 C. THE WARNING DISPLAY THAT APPEARS UPON
I HAVE A LOWRANCE 335 C. THE WARNING DISPLAY THAT APPEARS UPON POWERING UP THE UNIT WILL NOT DISAPPEAR.… read more
Jeremy R
Jeremy R
1,069 satisfied customers
My Raymarine A65 chartplotter gps wont accuire any satellit
My Raymarine A65 chartplotter gps won't accuire any satellites. West Marine told me to factory reset it power on, menu, system setup, system and data reset, right arrow yes, and I deleted it now will … read more
Captain Dave
Captain Dave
USCG Licensed Captain
Master's Degree
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x