I got a new phone, number and changed carrier. I tried to…

Does someone else own the number? If so, you may want to contact them and ask them to give you the reset code that is to be sent to them. Otherwise, you can contact the previous phone company, explain the situation to them, and request that they give you temporary access to the text messaging service for that number.

No, what? So, nobody owns the old number, yet?

I understand everything that you were telling me. If you changed your phone number without first updating your Google account with a new number, you will not be able to access your account. Can you contact the old phone service provider and request temporary access to the number? You can then access text messages sent to that number on the internet.

Please, let me know if you received the message that I sent a few seconds ago, which explains how to fix this or not.

No, you can't what?

The following page will walk you through recovering your account for your situation: https://support.google.com/accounts/troubleshooter/2402620

You said, "(That) is why you had to get a new number". Why did you have to get a new number?

Are you reading my messages on this website or are you using 'phone text messages' to do so? If you are using phone text messages to read my responses, some of the information will not be shown.

As long as you don't have a pending balance with them, they cannot keep your number. Would it be possible for you to contact them once more and ask if you can get the temporary access to the number?

You may ignore that and any other offer given. Those offers come up automatically and can be ignored. I have no control over those offers. You may ignore them.

There is no way for you to change the phone number in your Google account unless you are able to sign into it. If you don't want to contact your old phone service provider you may not be able to recover the account.

I understand what you are saying. It is obvious that that is not what happened because if it happened you would be able to log into your account with the new number. What I said is that you may have been tricked into creating a new account with a new number on the login page, which is a common thing to happen.

So, you were able to access everything, What was done to cause you to not have access?

I asked you a question. "What" was done between the time that you were able to access your account and when you were not?

I don't understand what that means. You are already logged into your account. And then you requested another code of some sort, which locked your account and all your devices they were already logged in?

It may be that you didn't remove the old number for your two-factor verification. Can you access the account on any other device?

If you deleted it and your security section, there is literally zero chance that it would still be trying to send it to your old number. Are you trying to do all of this on the computer or on a phone?

If you go to a computer and attempt to log into your account on the computer, what happened?

If you go to a computer and attempt to log in on the computer, what happens?

Can you do this on the tablet in the browser?

I'm asking you to tell me what it is that you see when you attempt to do so.

I will stand by and keep an eye out for your next message and update.
Thank you in advance.

This time when they fix it again, be sure to log into your account and remove that old number from the two-factor authentication page.

This time, also remove the 'old phone app' authenticator that you still have added in the account.

Google does not have any tech support as such. They only offer services if you have a paid account with them.

I will help you follow the instructions that I've typed below to make it easy for you to recover your account and data.

Google/Gmail allows its users to reset their passwords in one of several ways. Those varied resolutions are outlined, below.

Resolution #1:

Follow the instructions below to reset your Gmail/Google password:

- Click the link listed below:

https://accounts.google.com/RecoverAccount

- Enter the email address that you wish to reset the password *****

- Click the 'Next' button

- On the next screen, click the "Try another way" link.

- Answer the questions on the following screen.

- Now you will be able to reset your password.

Resolution #2:

The following page will walk you through recovering your account for your situation: https://support.google.com/accounts/troubleshooter/2402620

Resolution #3:

Finally, if need be, you can upgrade your account to a paid account and receive help. Once you upgrade your account, they will work with you and help you recover the original account.

Note: You may upgrade as mentioned on this page: https://workspace.google.com/contact-form/

Resolution for Two Factor Authentication issues:

If you experience any issues with signing in with the two-step verification process, you may find more information on how to continue on this page: https://support.google.com/accounts/answer/185834?hl=en#zippy=%2Csign-in-from-a-trusted-device

________________________________________________________________________________

More information is found on this page: https://support.google.com/accounts/answer/7682439?hl=en

________________________________________________________________________________

If you cannot recover the account, you can create a new one on this page: https://accounts.google.com/SignUp?hl=en

________________________________________________________________________________

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.