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I've forgotten my passcode. it won't let me have any more…

Customer Question

Second Opinion] I've forgotten...

Second Opinion] I've forgotten my passcode. it won't let me have any more tries. what do i do so i can use the phone?

Technician's Assistant: Has this happened before? What have you tried?

Never happened before.

Technician's Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).

Can't afford the risk of losing all content.

Technician's Assistant: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.

Nothing else, just panicking.

Submitted: 27 days ago.Category: Mac

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Answered in 2 minutes by:

5/14/2023

Mac Support Specialist: Benjie, Mac Enthusiast replied 27 days ago

Benjie, Mac Enthusiast

Category: Mac

Satisfied Customers: 17,818

Experience: Computer and IT support

Verified

Hi there and welcome to Just Answer, an independent question and answers site, not affiliated with any other company.
My name is ***** ***** I look forward to helping you.

May I know What exactly the account are you having trouble accessing?

Customer reply replied 27 days ago

iphone is locked. forgotten passcode.i have already paid to get this far. do not expect to have to pay again. very frustrating.

Mac Support Specialist: Benjie, Mac Enthusiast replied 27 days ago

Thank you for the information provided. I understand that you have a problem with your iPhone right now. This is not the experience we want you to have. Let me do my best to help you.

With a forgotten password, and no access to the email, if you aren’t able to work through iforgot.apple.com to try and clear the activation lock,
then we would need to try and get a copy of the original receipt to see if the phone support team is able to help clear the lock.
If you have a copy of the original receipt for the iPhone you can reach out directly
to our phone support team You can reach phone support in the United States at 1-***-***-****. Our lines are open Monday through Sunday from 7 a.m. to 10 p.m. Central.

Customer reply replied 27 days ago

I am in Australia. The phone is several years old. I do not have the receipt.

Mac Support Specialist: Benjie, Mac Enthusiast replied 27 days ago

Do you have a iTunes on your computer?

Mac Support Specialist: Benjie, Mac Enthusiast replied 27 days ago

I suggest you to refer this link from the apple support site on how to reset your iPhone using Itune.

Here's the link: https://support.apple.com/en-ph/HT204306

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support.

Mac Support Specialist: Benjie, Mac Enthusiast replied 27 days ago

Hello, this is Benjie. How is going with your issue? I sincerely ***** ***** turns out fine for you. In addition, if you still need my help to resolve your issue, please let me know in the reply box below so that we can find a solution.

Have a wonderful day, and stay safe.

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