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Answered in 5 minutes by:
3/17/2023
VerifiedHey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is ***** ***** I will do everything I can to help you find the information you need.
If you can't remember your passcode, you'll need to restore your device.
Please follow the steps at the link provided. https://support.apple.com/en-us/HT204306
Download iTunes if you don't already have it at the following link. https://support.apple.com/kb/DL2064?viewlocale=en_US&locale=en_US
See this video at the following link on how to complete the restore process. https://www.youtube.com/watch?v=7s8-zLG9ySQ
Let me know what step you're on, and I can provide additional support when needed.
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