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I was on a technical chat and was disconnected. Here is a
Here is a copy of that chatChat de Apple Estás desconectado 08/16/2021 12:35 AM Vas a conversar con Yonatan. Tu número de caso es 1*1. Gracias por contactar con el Soporte técnico de Apple. Me llamo Yonatan. ¿En qué puedo ayudarte? Hola Judy, buena noche, gracias por ponerte en contacto con el Soporte de técnico de software de Apple. ** Precios por aca en chat son estimados, precio final y tiempos de duración de reparaciones son brindados directamente en las tiendas. Si tienes un numero de caso o reporte previo me lo puedes brindar , de lo contrario me explicas brevemente la situacion please speak english I do not speak Spanish well enough to speak to you in Spanish It will be a pleasure to transfer your case to an English advisor Please wait 3 minutes in the window chat System Message Espera mientras se transfiere tu chat. 08/16/2021 12:36 AM Vas a conversar con KirK. Tu número de caso es 1*1. Gracias por contactar con el Soporte técnico de Apple. Me llamo KirK. Por favor, dame un minuto para que pueda echar un vistazo a la información que nos has proporcionado. We may be disconnected if the network connection is lost, the chat window is closed, or we need to perform certain troubleshooting steps. If we're accidentally disconnected, you can simply click Reconnect in the chat window or chat back using your case ID , you can also contact us by phone. We're here to help. Hello Judy, how are you and what can I help with today? Hi Kirk. Can you speak English, please? Yes 12:38 AM Hi. I live in Mexico but am American and bought my iPhone in Phoenix. I am leaving tomorrow to return to the Guadalajara area and am having large problems with both the camera on my phone and with it turning off when I try to listen to Audible. Will I be able to get warranty work completed in Guadalajara? Or do I need to send in my phone here and have it mailed to me in Mexico? My camera freezes after taking one or two photos and I have to turn it off and on again once or twice to get it to take photos. I understand that your phone have some issue with the camera. Not to worry, I will be glad to assist you with this. yes..and it also turns off after a minute or so if I'm not constantly touching the screen. The issue persists after restart, right? I believe it is still under warranty. Can you check, and if so, is there an apple iPhone repair in Guad? The Apple computer place can't fix it. Do you mean the screen will turn off? Yes it persists after restart Yes, I can help you to check the service options in Guad. when I'm listening to a book on audible, it just switches off the app after a minute or so. 12:42 AM But seems it is related to a software issue, and we can try to have a backup and then restore the device as new first to isolate if it is related to a hardware issue. F*J is the serial number. That 0 has a line through it so i take it it is a zero and not the letter o? Can you tell if it is still under warranty? I believe I bought it less than two years ago and bought an extended warranty. Yes, it is still covered by the apple care + warranty. Do I need to leave it in the States to have it fixed or can I take it back to Guad? Do you have a zip code/Postal code in grad? Glad. Can you see if there is an Apple iPhone repair there? Yes If you can provide the zip code/Postal code. 12:45 AM sorry i don't. I can give you a zip code for San Juan Cosala where I live about 45 min. from Guad but no repair place there. My phone won't give me a postal code and I'm afraid if I go to Google to find one that I'll lose you. No worry, let me check this for you, a moment please. i phone 11 pro max. Serial number is ***** want me to retype it/ … read more
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