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Rennan Lui
Rennan Lui, Mac Support Specialist
Category: Mac
Satisfied Customers: 6545
Experience:  IT Engineer
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I have an iPhone, iPad and Mac. I have iCloud backup turned

Customer Question

Hi! My name is***** have an iPhone, iPad and Mac. I have iCloud backup turned on for all 3 devises yet they are not sharing all photos. What do I need to do/check to be able to see all photos from any device?
JA: What Operating System (OS) are you running on your Mac? What about your iPad?
Customer: Hmmm I will try to find out
JA: What troubleshooting have you tried with your Mac?
Customer: ok. Not a tech person 🙄 where will I see what OS I am using?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: i have only checked to make sure the iCloud was on
Submitted: 16 days ago.
Category: Mac
Expert:  Rennan Lui replied 16 days ago.

Welcome to JustAnswer. My name is Ren and hope you are doing great. I will be assisting you today. May I ask what troubleshooting steps have you done ?


iPhone, iPad, or iPod

  • Tap Settings > Wi-Fi on all of your devices. ...
  • Tap Settings > [your name] > iCloud > Photos.
  • Check that My Photo Stream is on for each of your devices. ...
  • On the device that took the photo you're looking for, close the Camera app. ...
  • See if your iOS device is below 20% battery power.
Customer: replied 16 days ago.
Hi Ren,
I have turned on photo stream on all devices.
Customer: replied 16 days ago.
All devices are over 20%
Expert:  Rennan Lui replied 16 days ago.

can you restart all your devices? are all the same with the same apple id ?

Customer: replied 16 days ago.
I'm stuck on the "close camera app"
Customer: replied 16 days ago.
Lol. I have no idea ������‍♀️
Customer: replied 16 days ago.
How do I find out about the Apple ID?
Expert:  Rennan Lui replied 16 days ago.

go to settings and see what apple icloud id are inside, make sure all are the same

Customer: replied 16 days ago.
Sorry, apparently that is beyond me ��
I don't see "iCloud I'd"
Expert:  Rennan Lui replied 16 days ago.

Dont worry, you can call this number from apple to connect and check your account and your device


Customer: replied 16 days ago.
Should I try shutting everything down and restarting first?
Expert:  Rennan Lui replied 16 days ago.

No need

Customer: replied 16 days ago.
Customer: replied 16 days ago.
Expert:  Rennan Lui replied 16 days ago.

You are most welcome and stay safe

Customer: replied 16 days ago.
You too
Expert:  Rennan Lui replied 16 days ago.