Ask Mac Questions and Get Answers from Experts ASAP
Welcome to JustAnswer. My name is Ren and hope you are doing great. I will be assisting you today. May I ask what troubleshooting steps have you done ?
iPhone, iPad, or iPod
can you restart all your devices? are all the same with the same apple id ?
go to settings and see what apple icloud id are inside, make sure all are the same
Dont worry, you can call this number from apple to connect and check your account and your device
You are most welcome and stay safe