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We bought a MacBook Air laptop in 2015 and we have forgot
We bought a MacBook Air laptop in 2015 and we have forgot and also didn't write down the password. We are trying to download Google Zoom on this computer and they are requiring the apple password … read more
Tech Ginie
Tech Ginie
BCA
1,459 satisfied customers
How do I get my recent download on to my other devices, like
How do I get my recent download on to my other devices, like Kindle fire and iPad? … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor's Degree
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My apple iPad has crashed and its looking for email & passed
My apple iPad has crashed and its looking for email & passed that I used to set it up originally but I cant find it as I have my iPad about 5yrs now & have no idea where I wrote it down I'm wondering … read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
2,231 satisfied customers
Do we pay for this,? G Brown, I live at 8147 Ridgeview Dr,
My name is***** I live at*****, Des Moines, IA 50320. I am a Amazon customer, have been for a long time. My phone number is: Cell:(###) ###-#### Home:(###) ###-#### SS# ***** I bought a small Kindle from Anazon, you can find it in my past orders, it came to me working GREAT everything was all programmed. About a week ago the Kindle asked for a WiFi password ***** Brown. I tried all the passwords I could think of, no luck. I put a pin number and that works. After putting in the pin it will let me unlock but when I try anything else it wants this Password. I don't know what it is, therefore I cannot read it. (The Kindle also downloaded on my cell phone, I didn't know if it worked or not. I ordered a book. It downloaded. It also asked for a password. Since the one I ordered from you came set-up you must know what the password ***** ***** if I can somehow reset it all over again. I don't want to loose the books I have on there. I think it is "Donna's 2nd Kindle" I bought another Kindle a 10" Kindle Fire from a lady online. It is FANTASTIC. It has somehow downloaded some of my information "BROWN" but needs my WiFi password. I DON'T KNOW IT👵😵😭 I did write this down (*****@******.***) I am VERY COMPUTER ILLITERATE, I don't know much about them. When I tried to explain it to the very nice Coustmer Service girl, I had a very hard time understanding her, got frustrated and gave up. I am so upset. If I STILL am sending to the wrong Department PLEASE FORWARD TO SOMEONE that can HELP ME👵⚘ I Would like to say that I was so surprised to hear you are coming to the Des Moines, IA area. That is so wonderful and am so delighted you are. Thank you for your time, hope to hear from someone soon.***@******.*** 🙏Donna Brown-------------------------------------------------- Please do not remove the following ID, we are using it to help us debug problems: 75c5b1142dd08ae1. Sincerely, ***** ***** Mobile Shopping Team. Show quoted text … read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
2,231 satisfied customers
I bought a Apple iPAD a little over 5 years ago. When I got
I bought a Apple iPAD a little over 5 years ago. When I got it I put my apps that I use on it, added a username and password. The problem is I set it up and only used it 2 or 3 times after. I didn't w… read more
Kent
Kent
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Bachelor of Science in Information Technology
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Kindle fire HD10 has stopped working. Has been slow to
Kindle fire HD10 has stopped working. Has been slow to charge lately and de … read more
Cris
Cris
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Just bought my first i phone I messed up trying to connect
Just bought my first i phone I messed up trying to connect and activate. I put in the wrong information for Wi Fi connection snd now I can't get back to the screen to make the corrections for the rout… read more
Miro
Miro
1,823 satisfied customers
Can you call me? I can't get into my phone. 2 wks ago approx
2 wks ago approx & I was impaired & will never remember it. I know I made sure it wasn't the same usual cpl I use. Was a bad day Now I'm using this old mini one. Just all my dates & photos are on it. … read more
OakdaleTech
OakdaleTech
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Someone was helping me a while ago but what I have written
Someone was helping me a while ago but what I have written down just isn't working. … read more
Fran
Fran
IT Consultant
Associate Degree
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I have a message on my iMac saying 'ICal can't log in to
I have a message on my iMac saying 'ICal can't log in to your "iCloud" account because your password ***** be incorrect. Doesn't matter what I do the message just stays there and beeps every time I tr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
17,211 satisfied customers
I installed High Sierra and they got me to add another
I installed High Sierra and they got me to add another password ***** their god damned security double thing I didn't write it down so when the screen saver kicked in I got locked out want to cry … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
OakdaleTech
OakdaleTech
Owner
6,527 satisfied customers
I have an 8-year old macbook, for which i never set a
Hi. I have an 8-year old macbook, for which i never set a password.The battery died on me, and when i plugged it in and started it up, i'm being asked for a username and password. it's such an old mac… read more
Ashik
Ashik
Master's Degree
10,824 satisfied customers
My MacBook air wasn't working correctly so I let a former
my MacBook air wasn't working correctly so I let a former employee of mine fix it. he sent it back with a usb in it and it worked . after he was fired it wouldn't work so I tried holding down alt+r an… read more
GeekGal
GeekGal
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Bachelors Degree
1,044 satisfied customers
I have a macbook pro running OSX 10.7.3 (processor 2.53 GHz
I have a macbook pro running OSX 10.7.3 (processor 2.53 GHz Intel Core 2Duo, 4GB 1067 memory, MHz DDR3) and we recently purchased a smaller used mac laptop (2.4 GHz Intel core 2 Duo, 2GB 1067 MHz DDR3… read more
Daniel
Daniel
Mac Genius
High School or GED
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Mike,you told me how to get rid of the flash drives in my mac
Mike,you told me how to get rid of the flash drives in my mac last week, but I am still being told to download a flash dr,, my mac is 10..6.8, i downloaded a one the page still said I had it so I unin… read more
Mike
Mike
Mac Medic
Some college
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My computer keeps rejecting my password. How can I fix this
My computer keeps rejecting my password. How can I fix this so that I don't keep getting asked?… read more
Ashik
Ashik
Master's Degree
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I need to put a password on my internet connection. The
I need to put a password XXXXX my internet connection. The computer that is connected to the lynksys device is an old Mac G4, with two OS - 9.2 and 10.4. When I try to go through the steps, I can only… read more
Network Bill
Network Bill
Bachelor's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

Apple Consultant

2,783 satisfied customers

20+ years in the computer/Mac industry

Vinod Menon

Vinod Menon

Support Specialist

2,559 satisfied customers

worked as a Tech support Associate for Apple products

David

David

Mac Support Specialist

2,310 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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